Company OverviewRadisson Udaipur is an upscale hotel nestled in the heart of Udaipur, blending Scandinavian-inspired hospitality with the cultural essence of Udaipur. The hotel offers world-class services with modern amenities including 56 guest rooms, a dining café, fitness center, swimming pool, and spa. Radisson is dedicated to ensuring a balanced work and travel expe

• Responsible for greeting every guest upon arrival • Prepare documents and keys required for registration • Register arriving guests and assign rooms • Process guests' departures, calculate charges and receive payments • Make, confirm, cancel and change reservations • Promptly and courteously attend to telephone calls and text messages, directing as appropriate • Provide information on hotel f

At Radisson, we deliver Scandinavian inspired hospitality that enables guests to focus on a work/life balance and find more harmony in their travel experience. We embrace this mindset as the genuine foundation of what we do, who we are and why we exist.HOTEL FEATURES 56 guest rooms &amp; suites Seasons Caf  All day dining F3  The Bar Fitness Center Steam Room Swimming Pool Spa Business Center Concierge Set on Lakecity Mall in the heart of Udaipur  Radisson Udaipur is an upscale hotel which embodies the very essence of Udaipur and blends it with world-class services and gracious hospitality

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to&nbsp;<a href="https://resources.workable.com/guest-relations-manager-job-description" rel="noopener noreferrer" target="_blank">Front Office Manager</a>&nbsp;when neededRecord information in the logbook dailyEnsure compliance with health and quality standards Proven experience as a Guest Relations AssociateFamiliarity with hospitality industry standardsProficiency in English; knowledge of additional languages is a plusComputer literacyA customer-oriented and professional attitudeAn outgoing personalityOutstanding communication abilitiesExcellent organizational and time-management skillsDiploma or BSc/BA in Hospitality Management is preferred

Primarily supervises&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/front-office.html" rel="noopener noreferrer" target="_blank">front office</a>&nbsp;team members to ensure efficient and smooth operations for producing excellent feedbacks and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/guest.html" rel="noopener noreferrer" target="_blank">guest</a>&nbsp;satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/hotel.html" rel="noopener noreferrer" target="_blank">hotel</a>&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/charge.html" rel="noopener noreferrer" target="_blank">charges</a>&nbsp;are processed diligently to guest's&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/account.html" rel="noopener noreferrer" target="_blank">accounts</a>,&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/invoice.html" rel="noopener noreferrer" target="_blank">invoices</a>&nbsp;are accurate, billing instructions are verified, all necessary supporting&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/invoice.html" rel="noopener noreferrer" target="_blank">bills</a>&nbsp;and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/voucher.html" rel="noopener noreferrer" target="_blank">vouchers</a>&nbsp;are attached for direct settlements. 1. Ensure Outstanding customer care at all times.2. Maintains a friendly, cheerful and courteous demeanour at all times.3. Courteously and accurately answers inquiries from potential guests and accepts hotel&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/reservation.html" rel="noopener noreferrer" target="_blank">reservations</a>.&nbsp;4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.5. Uses&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/suggestive-selling.html" rel="noopener noreferrer" target="_blank">suggestive selling</a>&nbsp;techniques to sell room nights, increase&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/occupancy.html" rel="noopener noreferrer" target="_blank">occupancy</a>&nbsp;and revenue.6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.7. Train, direct the work of, resolve issues/problems and coach and counsel the&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/front-office-department.html" rel="noopener noreferrer" target="_blank">front desk</a>&nbsp;team members to ensure a quality operation.8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.9. Adhere to&nbsp;<a href="https://setupmyhotel.com/train-my-hotel-staff/front-office-training/315-high-balance.html" rel="noopener noreferrer" target="_blank">company credit limit</a>&nbsp;/&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/credit-limit.html" rel="noopener noreferrer" target="_blank">floor limit</a>&nbsp;policies.10. Allocate rooms to&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/expected-arrival.html" rel="noopener noreferrer" target="_blank">expected arrivals</a>&nbsp;after checking the guests preferences and special requests.11. Build strong relationships and liaise with all other department's especially&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/housekeeping.html" rel="noopener noreferrer" target="_blank">housekeeping</a>, reservations etc.12. Operates the EPBX equipment, including, assisting incoming &amp; outgoing calls, setting&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/wake-call.html" rel="noopener noreferrer" target="_blank">wake-up</a>&nbsp;calls, enabling&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/dnd.html" rel="noopener noreferrer" target="_blank">DND</a>&nbsp;(<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/dnd.html" rel="noopener noreferrer" target="_blank">Do Not Disturb</a>) and paging for&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/in-house.html" rel="noopener noreferrer" target="_blank">in-house</a>&nbsp;guests.13. Cross Check all billing instructions are correctly updated14. Controls cash&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/transaction.html" rel="noopener noreferrer" target="_blank">transactions</a>&nbsp;at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.15. Supervise the operations of the front desk to ensure an optimal level of service and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/hospitality.html" rel="noopener noreferrer" target="_blank">hospitality</a>&nbsp;is provided to the guests.16. Performs other duties as assigned, requested or deemed necessary by management.17. Ensure Front office&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/log-book.html" rel="noopener noreferrer" target="_blank">log book</a>&nbsp;and hotel log&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/book.html" rel="noopener noreferrer" target="_blank">book</a>&nbsp;is always updated and actioned upon.18. Ensures&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/safety.html" rel="noopener noreferrer" target="_blank">safety</a>&nbsp;by following guest&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/check-in.html" rel="noopener noreferrer" target="_blank">check in</a>&nbsp;and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/security.html" rel="noopener noreferrer" target="_blank">security</a>&nbsp;procedures and reporting suspicious activity to security, manager, or MOD.19. Participate in hotel committees and task force assignments.20. Assist all departments in servicing the guests during high&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/volume.html" rel="noopener noreferrer" target="_blank">volume</a>&nbsp;periods.21. Takes responsibility in the absence of the&nbsp;<a href="https://setupmyhotel.com/job-description-for-hotels/front-office/140-hotel-lobby-manger-or-duty-manager-job-description.html" rel="noopener noreferrer" target="_blank">Duty Manager</a>&nbsp;/<a href="https://setupmyhotel.com/job-description-for-hotels/front-office/80-front-office-manager.html" rel="noopener noreferrer" target="_blank">&nbsp;Front office manager</a>22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Job Description manager Position Title: IT Manager for Hotel IT Reports To: General Manager Position Summary: all As an IT Manager you will be responsible for the day-to-day support of office systems, computer networks, and telephony systems throughout the hotel / resort. systems, systems, business IT Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements. IT / Systems Manager Duties and Responsibilities: 1. A warm personality, attentive and smartly presentable. 2. Committed to delivering high levels of customer service. 3. Responds courteously and efficiently to queries and problems from guests and system users. 4. Ensures cleanliness of all data equipment and computer rooms. 5. He / She must be a self-starter, alert, energetic, responsible and flexible. 6. Responsible for smooth functioning and co-ordination of vendors for Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors. Internet, Property Guest 7. Ability to troubleshoot hardware and software problems. 8. Responsible for overseeing and handling network configuration, PABX, the underlying Servers, Workstations, Networking email accounts, and also support server/desktop infrastructure. equipment, for 9. Should be capable of doing Root Cause Analysis on a problem. 10. Must know the Network fundamentals, general network setup and device configuration. 11. Good knowledge of server hardware, Disk storage technology, I/O devices. 12. Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios). 13. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. 14. Background in highly available systems and image capture/management systems. 15. Extensive knowledge on Active Directory, Management and Implementations. 16. Prepare &amp; Implement Preventive Maintenance Schedule for all IT hardware &amp; Software. 17. Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives. 18. Prepare Policy &amp; Procedures for the IT Department and for 19. Managing Disaster Recovery Process and ensuring regular the user department. daily backup is taken. 20. 21. 22. Anti virus setup and day to day support. Able to plan, assign and take the report from the IT team. Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. 23. Ensure that policies and procedure relating to PCI 24. Maintains a system error / progress log book and deals compliance are updated. with reported problems. 25. Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. 26. Monitors and maintains proper inventory of hardware and software license. aware Is 27. implementation through regular staff training. of IT Security Policies and ensures Keep updated with 28. technology and 29. Able to perform other IT or Systems related task assigned by security risks on a regular basis. the management. latest hotel Prerequisites:  Excellent communication and listening skills.  Ability to work under pressure.  Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.  Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.  Must be flexible in working hours, including weekends, evenings and holidays. Education: Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification. Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations. Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail). Experience: A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.

We are looking for a Guest Relations Executive from Hotel Industry background to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. Welcoming guests in a friendly and professional wayAddressing and escalating customer complaintsProviding information about facilities, programs and other servicesReview arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to&nbsp;Front Office Manager&nbsp;when neededRecord information in the logbook dailyEnsure compliance with health and quality standards

Job  Description 	 manager 	 	 Position Title:  IT Manager 	 	 for  Hotel  IT 	 	 Reports To: General Manager Position Summary: 	 	 all 	 	 As an IT Manager you will be responsible for the day-to-day support 	 of 	 office 	 systems, computer networks,  and  telephony  systems  throughout 	 the hotel / resort. 	 	 systems, 	 	 systems, 	 	 business 	 	 IT 	 	 Additionally responsible for Information Technology issues, products, 	 and services at the property. Provides user training and support of all 	 property/site 	 systems,  network  enhancements, hardware and 	 software support. Also maintains inventory of all hardware products 	 and software licenses, and reviews maintenance agreements. 	 	 IT / Systems Manager Duties and Responsibilities: 	 	 1. A warm personality, attentive and smartly presentable. 	 2. Committed to delivering high levels of customer service. 	 3. Responds  courteously  and  efficiently  to  queries  and  problems 	 	 from guests and system users. 	 	 4. Ensures cleanliness of all data equipment and computer rooms. 	 5. He / She must be a self-starter, alert, energetic, responsible and 	 	 flexible. 	 	 6. Responsible 	 	 for  smooth 	 	 functioning  and  co-ordination 	 of vendors for 	 Management 	 Systems - PMS,  Point  of  Sale  - POS,  IPTV, Telephony  systems 	 and other software vendors. 	 	 Internet, Property 	 	 Guest 	 	 7. Ability to troubleshoot hardware and software problems. 	 8. Responsible for overseeing and handling network configuration, 	 PABX, 	 the  underlying 	 	 Servers,  Workstations,  Networking 	 email accounts,  and  also  support 	 server/desktop infrastructure. 	 	 equipment, 	 	 for 	 	 9. Should be capable of doing Root Cause Analysis on a problem. 	 	 10. 	 	 Must  know  the  Network  fundamentals,  general  network 	 	 setup and device configuration. 	 	 11. 	 	 Good  knowledge  of  server  hardware,  Disk  storage 	 	 technology, I/O devices. 	 	 12. 	 	 Skilled in usage of system level profiling tools and network 	 monitoring  systems to  aid  in  application  performance profiling 	 (iostat, Nagios). 	 	 13. 	 	 Knowledge  of  network  infrastructure,  including  CAT5/6 	 cabling,  wireless  networks,  network  switches,  WAN/LAN, 	 domain controller,  Active  Directory, 	 firewall  and  VPN 	 applications. 	 	 14. 	 	 Background  in  highly  available  systems  and  image 	 	 capture/management systems. 	 	 15. 	 	 Extensive  knowledge  on  Active  Directory,  Management 	 	 and Implementations. 	 	 16. 	 	 Prepare 	 	 & 	 	 Implement Preventive 	 	 Maintenance Schedule for all IT hardware & Software. 	 	 17. 	 	 Manage leadership in the establishment of project scope, 	 technical strategy , cost, budget and staff support requirements 	 with new IT initiatives.  	 	 18. 	 	 Prepare Policy & Procedures for the IT Department and for 	 	 19. 	 	 Managing Disaster Recovery Process and ensuring regular 	 	 the user department. 	 	 daily backup is taken. 	 	 20. 	 21. 	 22. 	 	 Anti virus setup and day to day support. 	 Able to plan, assign and take the report from the IT team. 	 Identifies and implements solutions to user challenges and 	 concerns  associated  with  the  use  of  personal  computer 	 equipment.  	 	 23. 	 	 Ensure  that  policies  and  procedure  relating  to  PCI 	 	 24. 	 	 Maintains  a  system  error  /  progress log  book and  deals 	 	 compliance are updated. 	 	 with reported problems. 	 	 25. 	 	 Responsible 	 	 to 	 	 ensure 	 	 that 	 	 IT Audit points 	 	 are 	 	 implemented as per relevant Standard operating Procedures. 	 	 26. 	 	 Monitors and maintains proper inventory of hardware and 	 	 software license.  	 aware 	 	 Is 	 	 27. 	 	 implementation through regular staff training. 	 	 of 	 	 IT Security Policies 	 	 and 	 	 ensures 	 	 Keep  updated  with 	 	 28. 	 technology  and 	 29. Able  to  perform  other  IT  or  Systems  related  task  assigned  by 	 	 security risks on a regular basis. 	 the management. 	 	 latest  hotel 	 	 Prerequisites: 	 	   Excellent communication and listening skills. 	   Ability to work under pressure. 	   Excellent  organizational  and  prioritization  skills,  attention  to 	 	 detail, and problem-solving skills. 	 	   Must  be  mature,  pleasant,  courteous,  cooperative  and  an 	 enthusiastic  team  player who displays  good  human  relations’ 	 skills. 	 	   Must be flexible in working hours, including weekends, evenings 	 	 and holidays. 	 	 Education: 	 	 Degree  or  Diploma  in  Information  Technology  field.  Along  with  In 	 depth knowledge of Microsoft Operating systems, Microsoft or Cisco 	 certification.  	 	 Applicable  Microsoft  certifications:  MCSA,  MCTS  or  MCITP  for 	 Windows Server, MCDST for workstations. 	 	 Experience with these Hospitality related applications and or systems 	 (PMS, POS, Key card, PBX, Voice mail). 	 	 Experience: 	 	  	 	 A minimum of five (5) years of experience in Hospitality, Operations, 	 and  IT  support  roles.  Along  with  minimum  of  two  (2)  years  of 	 Supervisory / managerial experience. 	 	 

Radisson Udaipur

GSA House Keeping

Guest Services Associate

Guest Relations Associate

Front Office Supervisor

Assistant Manager Information System

Guest Relations Executive

Assistant Manager Information System