Company Overview

At Radisson Udaipur, we deliver Scandinavian inspired hospitality to enhance guests’ work/life balance and harmonize their travel experience. As an upscale hotel with 56 rooms, state-of-the-art amenities, and enchanting Udaipur views, we embrace genuine hospitality. Located in the heart of Udaipur, our hotel seamlessly blends the city's essence with world-class services, owing to our dynamic team of professionals. Discover more at Radisson Udaipur.

Job Overview

Radisson Udaipur is seeking a dedicated and experienced Captain to oversee our service operations. Based in Udaipur, this full-time, mid-level position plays a crucial role in ensuring excellent customer service and smooth operation within our dining venues. As a captain, you will lead and manage your team, uphold service standards, and contribute to a harmonious dining experience, reflective of our brand’s exceptional hospitality.

Qualifications and Skills

• Leadership abilities to effectively manage and motivate team members, fostering a positive work environment and ensuring alignment with company goals.
• Proficiency in navigation and coordination to smoothly manage restaurant operations and guest flow.
• Strong decision-making skills to address various situational challenges and implement effective solutions swiftly.
• Excellent communication skills to interact with guests and team members, ensuring clear instruction and empathetic understanding.
• Problem-solving aptitude to identify issues promptly and find strategic resolutions that maintain high service levels.
• Team management skills to oversee staff efficiency, delegate responsibilities, and conduct performance evaluations.
• Expertise in emergency response to maintain guest safety and address unpredictable situations calmly and efficiently.
• Risk assessment acumen to evaluate potential risks in operations and implement preventive measures proactively.

Roles and Responsibilities

• Lead daily operations within the dining areas, ensuring consistent delivery of high-quality service and hospitality.
• Train, supervise, and evaluate team members to maintain a highly skilled and engaged workforce.
• Collaborate with kitchen and service staff to ensure smooth service flow and effective communication on orders and special requests.
• Address guest concerns or special requests professionally to enhance their overall dining experience.
• Maintain compliance with health, safety, and sanitation regulations to ensure a safe environment for guests and staff.
• Monitor inventory levels and collaborate with procurement for effective stock management and ordering.
• Participate in planning and execution of service strategies aligned with hotel objectives to boost guest satisfaction.
• Provide feedback and recommendations to management for process improvements and service enhancement based on guest interactions and team observations.