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Front Office Executive

Udaipur
Full-Time
Mid-Level: 4 to 6 years
Posted on Dec 24 2024

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About the Job

Skills

Communication Skills
Multitasking
Problem Solving
Customer Service
Organizational Skills
Attention to Detail
Microsoft Office Proficiency
Telephone Etiquette

Company Overview

Radisson Udaipur is located in the heart of Udaipur, set on Lakecity Mall. The hotel exemplifies the vibrant essence of Udaipur with world-class services and gracious hospitality. Featuring 56 guest rooms and suites, multiple dining facilities, and a range of amenities such as a fitness center, steam room, and spa, Radisson Udaipur is committed to providing a harmonious travel experience inspired by Scandinavian hospitality.


Job Overview

Radisson Udaipur is seeking a Mid-Level Front Office Executive with 4 to 6 years of experience in the hospitality industry. This full-time position is based in Udaipur and involves managing front office operations to ensure exceptional guest service. The ideal candidate will possess excellent communication, multitasking, and problem-solving skills.


Qualifications and Skills

  • Excellent communication skills to effectively interact with guests and colleagues (Mandatory skill).
  • Ability to multitask efficiently in a fast-paced environment, ensuring all tasks are addressed promptly (Mandatory skill).
  • Strong problem-solving skills to handle guest inquiries and issues promptly and effectively (Mandatory skill).
  • Customer service oriented to provide guests with the highest level of hospitality and care.
  • Organizational skills to manage desk operations and maintain a tidy, efficient workspace.
  • Ability to pay attention to detail to ensure all guest requests and reservations are accurately processed.
  • Proficient in Microsoft Office applications to handle administrative tasks smoothly.
  • Proper telephone etiquette to manage all inbound and outbound calls courteously and professionally.


Roles and Responsibilities

  • Greet visitors and assure their comfort, providing a warm and professional first impression.
  • Efficiently manage check-in and check-out procedures, ensuring accuracy in guest records.
  • Coordinate with various departments to fulfill guest requests effectively and promptly.
  • Handle guest complaints or issues, escalating them to the appropriate department when necessary.
  • Balance cash and credit transactions processed at the front desk with precision.
  • Assist in maintaining a clean, organized, and inviting front office area.
  • Keep up-to-date with hotel policies, promotions, and local attractions to provide accurate information.
  • Monitor guest accounts and manage billing promptly and correctly to avoid discrepancies.

About the company

At Radisson, we deliver Scandinavian inspired hospitality that enables guests to focus on a work/life balance and find more harmony in their travel experience. We embrace this mindset as the genuine foundation of what we do, who we are and why we exist.HOTEL FEATURES 56 guest rooms & suites Seasons Caf All day dining F3 The Bar Fitness Center Steam Room Swimming Pool Spa Business Center Conc ...Show More

Industry

Hospitality

Company Size

51-200 Employees

Headquarter

Udaipur

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