• Responsible for greeting every guest upon arrival • Prepare documents and keys required for registration • Register arriving guests and assign rooms • Process guests' departures, calculate charges and receive payments • Make, confirm, cancel and change reservations • Promptly and courteously attend to telephone calls and text messages, directing as appropriate • Provide information on hotel facilities and services • Concierge services including booking activities, dining reservations and transport • Provide detailed information about points of interest in the area • Arrange services required for guests with special needs • Ensure guest special requests are efficiently completed