<p><strong>Company Overview</strong></p><p> Royal Kingdom Resort, located near the Pilibhit Tiger Reserve, provides a luxurious stay with its hospitality services. As part of the Sarovar Portico group, the resort has 51-200 employees and is based in Madhotanda Rd, Pilibhit, Uttar Pradesh. For more details, visit the company website at <a href="https://www.royalkingdomresort.in/" rel="noopener nore

<p><strong>Company Overview</strong></p><p>Royal Kingdom By Sarovar Portico offers an exceptional hospitality experience at the Royal Kingdom Resort, an ideal stay for visitors to the Pilibhit Tiger Reserve. Located in the heart of Pilibhit, Uttar Pradesh, the resort is part of the hospitality industry and strives to provide top-notch services to its guests. The company boasts a workforce of 51-20

<p>HR interns have many responsibilities, including:</p><ul><li><strong>Communication</strong></li><li>Interns should be able to communicate well, both internally and with employees.&nbsp;They should be able to streamline communication between departments and answer employee questions.&nbsp;</li><li><br></li><li><strong>Organization</strong></li><li>Interns should be organized and have an eye for 

<p>Provide excellent customer service to guests by taking orders, answering questions about menu items, and making recommendations. Record guest orders accurately and relay them to the kitchen or bar staff. Ensure that special dietary requirements or requests are noted and communicated.</p><h3>Duties and Responsibilities</h3><ul><li>Attend briefings prior to the restaurant opening, well-groomed an

<h3><strong>Job Title:</strong></h3><p><strong>Food &amp; Beverage Associate</strong></p><h3><strong>Job Summary:</strong></h3><p>We are seeking a friendly, energetic, and service-oriented Food &amp; Beverage Associate to join our team. The ideal candidate will deliver excellent customer service by assisting guests with their dining experience and ensuring all food and beverage operations run smoo

Royal Kingdom Resort is a great property to stay in while visiting the Pilibhit Tiger Reserve. 

<p>Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.</p>

<h2>THE FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:</h2><ol><li>Trains, cross–trains, and retrains all front office personnel.</li><li>Participates in the selection of front office personnel.</li><li>Schedules the front office staff.</li><li>Supervises workload during shifts.</li><li>Evaluate the job performance of each front office employee.</li><li>Maintains working relationships and communicates with all departments.</li><li>Maintains master key control.</li><li>Verifies that accurate room status information is maintained and properly communicated.</li><li>Resolves guest problems quickly, efficiently, and courteously.</li><li>Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.</li><li>Reviews and completes credit limit report.</li><li>Works within the allocated budget for the front office.</li><li>Receives information from the previous shift manager and passes on pertinent details to the incoming manager.</li><li>Checks cashiers in and out and verifies banks and deposits at the end of each shift.</li><li>Enforces all cash handling, check-cashing, and credit policies.</li><li>Conducts regularly scheduled meetings of front office personnel.</li><li>Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.</li><li>Upholds the hotel’s commitment to hospitality.</li><li>Prepare performance reports related to the front office.</li><li>Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance etc.</li><li>Monitor high-balance guests and take appropriate action.</li><li>Ensure implementation of all hotel policies and house rules.</li><li>Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.</li><li>Prepare revenue and occupancy forecasting.</li><li>Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li><li>Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.</li><li>Monitor all V.I.P.’s special guests and requests.</li><li>Maintain the required pars level of all front office and stationery supplies.</li><li>Review daily front office work and activity reports generated by Night&nbsp;<a href="https://setupmyhotel.com/glossary/audit/" rel="noopener noreferrer" target="_blank"><strong>Audit</strong></a>.</li><li>Review&nbsp;<a href="https://setupmyhotel.com/glossary/front-office-2/" rel="noopener noreferrer" target="_blank"><strong>Front office</strong></a>&nbsp;log book and&nbsp;<a href="https://setupmyhotel.com/glossary/guest/" rel="noopener noreferrer" target="_blank"><strong>Guest</strong></a>&nbsp;feedback forms on a daily basis.</li><li>Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.</li><li>Perform other duties as requested by management.</li></ol><p><br></p>

<h4><strong>Key Responsibilities:</strong></h4><ol><li><strong>Financial Reporting:</strong></li></ol><ul><li class="ql-indent-1">Prepare accurate financial reports, including balance sheets, income statements, and cash flow statements.</li><li class="ql-indent-1">Assist in the preparation of monthly, quarterly, and annual financial statements.</li><li class="ql-indent-1">Ensure compliance with local, state, and federal regulations and accounting standards (e.g., GAAP, IFRS).</li></ul><ol><li><strong>Accounting &amp; Bookkeeping:</strong></li></ol><ul><li class="ql-indent-1">Record financial transactions, including accounts payable and receivable, general ledger entries, and bank reconciliations.</li><li class="ql-indent-1">Ensure all financial data is properly documented and filed for auditing purposes.</li><li class="ql-indent-1">Process and verify invoices, expense claims, and reimbursements.</li></ul><ol><li><strong>Budgeting &amp; Forecasting:</strong></li></ol><ul><li class="ql-indent-1">Assist in the preparation of annual budgets, forecasts, and financial plans.</li><li class="ql-indent-1">Monitor expenditures against budgeted amounts, identifying any discrepancies and providing recommendations.</li><li class="ql-indent-1">Prepare reports on budget performance and suggest corrective actions if necessary.</li></ul><ol><li><strong>Cash Flow Management:</strong></li></ol><ul><li class="ql-indent-1">Monitor the organization's cash flow, ensuring that sufficient funds are available for operational needs.</li><li class="ql-indent-1">Assist with managing cash receipts and disbursements to ensure smooth financial operations.</li><li class="ql-indent-1">Prepare cash flow projections and manage working capital.</li></ul><ol><li><strong>Tax Compliance &amp; Filing:</strong></li></ol><ul><li class="ql-indent-1">Ensure compliance with tax regulations by preparing and filing corporate tax returns and other required documents.</li><li class="ql-indent-1">Assist with tax planning and strategies to minimize tax liabilities.</li><li class="ql-indent-1">Maintain records related to tax payments and deductions.</li></ul><ol><li><strong>Audit &amp; Compliance:</strong></li></ol><ul><li class="ql-indent-1">Support internal and external audits by providing necessary documentation and financial information.</li><li class="ql-indent-1">Assist in identifying areas of financial risk or inefficiency and recommend improvements.</li><li class="ql-indent-1">Ensure that financial practices and policies are in compliance with company policies and industry regulations.</li></ul><ol><li><strong>Financial Analysis &amp; Performance Monitoring:</strong></li></ol><ul><li class="ql-indent-1">Analyze financial data to identify trends, variances, and key performance indicators (KPIs).</li><li class="ql-indent-1">Prepare financial reports to support decision-making for management, helping to improve profitability and financial stability.</li><li class="ql-indent-1">Assist in evaluating investment opportunities, cost-cutting measures, and other financial strategies.</li></ul><ol><li><strong>Vendor &amp; Client Management:</strong></li></ol><ul><li class="ql-indent-1">Liaise with vendors and clients regarding financial matters, including payments, contracts, and reconciliations.</li><li class="ql-indent-1">Monitor outstanding receivables and follow up on overdue payments to maintain a healthy cash flow.</li><li class="ql-indent-1">Assist in reviewing financial agreements and ensuring payment terms are met.</li></ul><ol><li><strong>Financial Software &amp; Systems:</strong></li></ol><ul><li class="ql-indent-1">Use financial software and tools (e.g., SAP, QuickBooks, Oracle) to process transactions and generate reports.</li><li class="ql-indent-1">Help implement and improve financial systems for greater accuracy and efficiency.</li><li class="ql-indent-1">Stay updated with the latest software updates and financial tools to enhance financial operations.</li></ul><h4><strong>Required Skills &amp; Qualifications:</strong></h4><ul><li><strong>Experience</strong>:</li><li class="ql-indent-1">Proven experience as a Finance Executive, Accountant, or similar role in a finance department.</li><li class="ql-indent-1">Experience with financial reporting, budgeting, and accounting software.</li><li><strong>Skills</strong>:</li><li class="ql-indent-1">Strong analytical skills with attention to detail.</li><li class="ql-indent-1">Proficiency in financial software (e.g., SAP, QuickBooks, Excel).</li><li class="ql-indent-1">Excellent organizational and time management abilities.</li><li class="ql-indent-1">Strong written and verbal communication skills.</li><li class="ql-indent-1">Ability to work independently and in a team environment.</li><li class="ql-indent-1">Knowledge of accounting principles and financial regulations.</li><li><strong>Education</strong>:</li><li class="ql-indent-1">Bachelor's degree in Finance, Accounting, Business Administration, or related field.</li><li class="ql-indent-1">Professional certifications such as ACCA, CPA, or CMA (preferred but not required).</li><li><strong>Other Requirements</strong>:</li><li class="ql-indent-1">Ability to handle multiple tasks and meet deadlines.</li><li class="ql-indent-1">Ability to maintain confidentiality and manage sensitive financial information.</li><li class="ql-indent-1">High level of accuracy and attention to detail in financial reporting and analysis.</li></ul><p><br></p>

<h4><strong>Key Responsibilities:</strong></h4><ol><li><strong>Guest Services Management:</strong></li></ol><ul><li class="ql-indent-1">Ensure smooth and efficient check-in and check-out processes.</li><li class="ql-indent-1">Address guest inquiries, concerns, and complaints in a professional and timely manner.</li><li class="ql-indent-1">Provide personalized services to guests to enhance their experience and loyalty.</li><li class="ql-indent-1">Oversee reservations, room assignments, and upgrades.</li><li class="ql-indent-1">Manage VIP guests and special requests, ensuring all details are met.</li></ul><ol><li><strong>Team Leadership &amp; Supervision:</strong></li></ol><ul><li class="ql-indent-1">Supervise and lead the front office team, including receptionists, concierges, bell staff, and others.</li><li class="ql-indent-1">Train and develop front desk staff to ensure they are knowledgeable, professional, and customer-focused.</li><li class="ql-indent-1">Create and maintain staff schedules, ensuring adequate coverage during peak periods.</li><li class="ql-indent-1">Conduct regular performance evaluations and provide feedback to improve performance.</li></ul><ol><li><strong>Operational Efficiency:</strong></li></ol><ul><li class="ql-indent-1">Ensure front desk operations comply with hotel policies and procedures.</li><li class="ql-indent-1">Maintain up-to-date knowledge of the hotel’s services, amenities, and special offers to inform guests and staff.</li><li class="ql-indent-1">Handle all administrative tasks related to guest records, billing, and room assignments.</li><li class="ql-indent-1">Maintain the cleanliness and organization of the front office area.</li><li class="ql-indent-1">Oversee inventory management of office supplies and guest amenities.</li></ul><ol><li><strong>Revenue &amp; Financial Management:</strong></li></ol><ul><li class="ql-indent-1">Assist in the implementation of pricing strategies to maximize revenue and occupancy rates.</li><li class="ql-indent-1">Handle guest billing and payments, ensuring accuracy in charges and payments.</li><li class="ql-indent-1">Ensure proper cash handling and balance of financial transactions.</li><li class="ql-indent-1">Analyze occupancy reports, revenue trends, and other key performance indicators (KPIs) to support hotel objectives.</li></ul><ol><li><strong>Collaboration with Other Departments:</strong></li></ol><ul><li class="ql-indent-1">Coordinate with housekeeping, maintenance, and food &amp; beverage departments to ensure smooth operations.</li><li class="ql-indent-1">Communicate guest preferences, requests, and complaints to relevant departments.</li><li class="ql-indent-1">Work with the sales and marketing teams to promote hotel services and special packages.</li></ul><ol><li><strong>Crisis Management:</strong></li></ol><ul><li class="ql-indent-1">Respond to and manage emergency situations, ensuring guest and staff safety.</li><li class="ql-indent-1">Implement and oversee emergency protocols and procedures, including fire evacuations and medical incidents.</li><li class="ql-indent-1">Handle difficult guest situations with tact, maintaining professionalism under pressure.</li></ul><ol><li><strong>Technology &amp; Software:</strong></li></ol><ul><li class="ql-indent-1">Utilize hotel management software (PMS) for room bookings, guest data, billing, and reporting.</li><li class="ql-indent-1">Ensure the proper functioning of front office technology, including the reservation system and check-in/check-out terminals.</li><li class="ql-indent-1">Maintain knowledge of online booking systems, OTA platforms, and revenue management tools.</li></ul><ol><li><strong>Quality Control &amp; Continuous Improvement:</strong></li></ol><ul><li class="ql-indent-1">Regularly review guest feedback (e.g., surveys, online reviews) to identify areas for improvement.</li><li class="ql-indent-1">Implement service improvements based on guest feedback and operational insights.</li><li class="ql-indent-1">Monitor the performance of front office staff to ensure high service standards are consistently met.</li></ul><p><br></p>

<h4><strong>&nbsp;Team Supervision and Management</strong></h4><ul><li>Assign daily tasks and responsibilities to housekeeping staff, ensuring efficient workflow.</li><li>Monitor staff performance, provide feedback, and address any performance issues.</li><li>Train new employees on housekeeping standards, procedures, and safety protocols.</li><li>Conduct regular briefings and communication meetings to update staff on operational changes.</li></ul><h4><strong>2. Quality Assurance</strong></h4><ul><li>Perform daily inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness and adherence to hotel standards.</li><li>Address guest complaints and requests related to housekeeping promptly and professionally.</li><li>Monitor stock levels of cleaning supplies, linens, and amenities, and coordinate with procurement for timely replenishment.</li></ul><h4><strong>3. Administrative Duties</strong></h4><ul><li>Maintain accurate records of room status, inventory, and maintenance requests.</li><li>Prepare daily and weekly reports on housekeeping activities and team performance.</li><li>Collaborate with other departments, such as Front Office and Engineering, to ensure smooth operations.</li></ul><h4><strong>4. Health and Safety</strong></h4><ul><li>Ensure adherence to health, safety, and sanitation regulations.</li><li>Provide ongoing training to staff on safe handling of cleaning chemicals and equipment.</li><li>Report and follow up on maintenance issues or safety hazards promptly.</li></ul><h3><strong>Qualifications and Skills</strong></h3><ul><li>High school diploma or equivalent; a degree in hospitality management is a plus.</li><li>Previous experience in housekeeping or hospitality, with at least 1-2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent organizational and time management abilities.</li><li>Proficiency in computer systems and housekeeping management software.</li><li>Attention to detail and a commitment to delivering high-quality service.</li></ul><p><br></p>

Royal Kingdom By Sarovar Portico

Human Resources Intern

Store Associate

HR Intern

F&B Associate

Food & Beverage Associate

Engineering Supervisor

Front Office Manager

Finance Executive

Asst. Manager Front Office

Housekeeping Supervisor