Team Supervision and Management

• Assign daily tasks and responsibilities to housekeeping staff, ensuring efficient workflow.
• Monitor staff performance, provide feedback, and address any performance issues.
• Train new employees on housekeeping standards, procedures, and safety protocols.
• Conduct regular briefings and communication meetings to update staff on operational changes.

2. Quality Assurance

• Perform daily inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness and adherence to hotel standards.
• Address guest complaints and requests related to housekeeping promptly and professionally.
• Monitor stock levels of cleaning supplies, linens, and amenities, and coordinate with procurement for timely replenishment.

3. Administrative Duties

• Maintain accurate records of room status, inventory, and maintenance requests.
• Prepare daily and weekly reports on housekeeping activities and team performance.
• Collaborate with other departments, such as Front Office and Engineering, to ensure smooth operations.

4. Health and Safety

• Ensure adherence to health, safety, and sanitation regulations.
• Provide ongoing training to staff on safe handling of cleaning chemicals and equipment.
• Report and follow up on maintenance issues or safety hazards promptly.

Qualifications and Skills

• High school diploma or equivalent; a degree in hospitality management is a plus.
• Previous experience in housekeeping or hospitality, with at least 1-2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Proficiency in computer systems and housekeeping management software.
• Attention to detail and a commitment to delivering high-quality service.