<h2>JOB DISCRIPTION FOR QUALITY ANALYST</h2>&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have experience as Quality Analyst 1 year &amp; above.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have knowledge of 7 Quality Control tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct Transaction Quality Audits and Drive Quality Initiatives.

Excellent Job opportunity for International Voice Process.Greetings from IMPOS Global !!!"IMPOS global services Pvt. Ltd. was founded in 2016 by like-minded veterans, intended to provide the best in their respective area of expertise. We have experience working in this industry and the edge we have with International Sales, Business Development, Recruitment and Pioneering ideas ha

As the world is getting smaller every day and businesses are getting bigger every second, every business links to one another and we, at Impos global, aim to be the leaders in global business outsourcing. Based in an outsourcing hotspot, Impos Global has work force to deal with businesses from European and US companies.

Impos global deal with Lead Generation, Telesales, Human Resource Management, Recruitment and Consultancy Services and an extensive Designing Solutions in the best cost efficient way. Thanks to the number of well-trained sales executives, Quality Managers, Human Resource Managers, Graphic Designers and capable Business Developers, Impos Global has touched never before reached targets. We have over 25 years of experience combined working in this industry and the edge we have with Customer Service, Business Development, Recruitment and pioneering ideas has come a long way in pushing us above others.&quot;â

Customer Sales Executive : We’re looking for a Customer Sales Associate who can provide excellent customer sales and service. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you! Requirements And Skills:12th/GraduationStrong customer service skillsKnowledge of Excel, Word, and PowerPoint.B2B Sales UK Shift - 2:45PM - 12:00AM.Location:Kondwa NIBM road Clover hills plaza - 411048 - Pune Salary best in market.

<h2>JOB DESCRIPTION FOR QUALITY ANALYST</h2>&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have experience as Quality Analyst 1 year &amp; above.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have knowledge of 7 Quality Control tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct Transaction Quality Audits and Drive Quality Initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide Transaction Quality Metrics.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide Feedbacks and suggestions for improvement.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Publish Dashboards at defined intervals and Conduct Root Cause Analysis for Process Deviations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain Records for Internal QMS.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide data inputs to internal stakeholders.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure Confidentiality, Availability and Integrity of Data.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Data/Documentation Analysis (Error Analysis and Root Cause Analysis for process deviations).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor projects/transactions and provide qualitative/constructive feedback to the team members.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify the gaps and suggest improvements. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Guide the team by implementing best practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge Understanding of the process, evaluation &amp; feedback, reporting and analysis.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent verbal and written communication skills in English.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good knowledge about MS Office, MS Excel and experience creating reports.

Customer Sales Executive : We’re looking for a Customer Sales Executive who can provide excellent customer sales and service. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you! Requirements And Skills:12th/GraduationStrong customer service skillsKnowledge of Excel, Word, and PowerPoint.B2B Sales UK Shift - 2:45PM - 12:00AM.Location:Kondwa NIBM road Clover hills plaza - 411048 - Pune Salary best in market.

<h2>JOB DISCRIPTION FOR QUALITY ANALYST</h2>&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have experience as Quality Analyst 1 year &amp; above.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have knowledge of 7 Quality Control tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct Transaction Quality Audits and Drive Quality Initiatives.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide Transaction Quality Metrics.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide Feedbacks and suggestions for improvement.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Publish Dashboards at defined intervals and Conduct Root Cause Analysis for Process Deviations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain Records for Internal QMS.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide data inputs to internal stakeholders.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure Confidentiality, Availability and Integrity of Data.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Data/Documentation Analysis (Error Analysis and Root Cause Analysis for process deviations).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor projects/transactions and provide qualitative/constructive feedback to the team members.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify the gaps and suggest improvements. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Guide the team by implementing best practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge Understanding of the process, evaluation &amp; feedback, reporting and analysis.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent verbal and written communication skills in English.Good knowledge about MS Office, MS Excel and experience creating reports.

Company Overview IMPOS Global is a leading global business outsourcing company, specializing in lead generation, Telesales, Human Resource Management, Recruitment, Consultancy Services, and Designing Solutions. With over 25 years of combined industry experience, we have a highly skilled workforce that has helped us achieve exceptional results. Our headquarters is located in Pune, Maharashtra, and we have 51-200 employees. Job Overview We are seeking a Human Resources Generalist with 1 to 3 years of experience to join our team at IMPOS Global. As a Human Resources Generalist, you will be responsible for assisting with various HR functions, including recruitment, onboarding, performance management, and employee relations. This is a full-time position based in Kondhwa, Pune, Maharashtra, India. Qualifications and Skills <ul><li>1-3 years of experience in a similar HR role</li><li>Bachelor's degree in Human Resources or related field</li><li>Strong knowledge of HR best practices and employment laws and regulations</li><li>Proficiency in Microsoft Excel and other HR software</li><li>Excellent communication and interpersonal skills</li><li>Ability to prioritize and manage multiple tasks</li><li>Strong attention to detail and organizational skills</li><li>Experience with onboarding and conducting interviews</li><li>Ability to handle sensitive and confidential information with professionalism</li><li>Knowledge of performance management principles</li><li>Experience with employee relations and conflict resolution</li></ul> Roles and Responsibilities <ul><li>Administer compensation and benefit plans.</li><li>Coordinate and manage the onboarding process for new hires, including conducting orientation sessions and facilitating the completion of necessary paperwork</li><li>Handle employee relations matters, including addressing employee grievances and conducting investigations as needed</li><li>Assist in the development and implementation of HR policies and procedures</li><li>Provide support in performance management activities, including conducting performance reviews and facilitating goal setting</li><li>Coordinate and administer employee benefits programs</li><li>Conduct exit interviews and provide feedback to management</li><li>Maintain accurate employee records and ensure compliance with applicable laws and regulations</li><li>Assist with HR administrative tasks, such as maintaining employee files and managing time and attendance records</li></ul> Points to be noted: MALE Candidate (Preffered) Fluent English Communications Skills Mandatory.Job Type - Work from Office (Compulsory).UK shift Timings - 2:45 PM to 12:00 AMNotice Period – 15 Days

IMPOS Global

Call Quality Analyst

Customer Sales Executive

Customer service associate

Quality Analyst

Tele Calling

Quality Analyst

Human Resources Generalist