Profile: Technical Support VoIP Engineer

Location: Kolkata, West Bengal

Experience: 3+ Years

Brief description :

Should have Good exposure to GSM, VOIP, SIP, MSRC, RTP, MSRP, RCS.

Should be adept in VOIP Trunk SIP Configuration, PRI Card Installation, Asterisk/ Dahdi/ FreePBX Installation / IP PBX /IP Telephony / IP phone configuration / EPBX /VOIP Gateway /Asterisk server management.

Troubleshooting of SIP and VOIP Based Call-center telephony Issues.

Experience in Installing, configuring and deployments of Asterisk, Asterisk-based applications like Vicidial, IVR and FreePBX.

Experience in Installing, configuring and deployment of Asterisk, GoAutoDial, Vicidial, IVR and FreePBX.

Sound knowledge of Asterisk Installation, Configuration, Dialplan, AGI, AMI, Call troubleshooting (SIP, ISDN, PSTN)

Configuration, Maintenance and troubleshooting of Asterisk Based Servers, VICIDIAL, FreePBX, Freeswitch.

Good verbal and written communication.

Excellent team player, ability to work in a global team and follow through on deadlines.

Strong technical and analytical skills.

Resolve Client issues through Skype and Remote Screen sharing.

Minimum 2+ years experience in Troubleshooting VoIP Required.

Proficiency in the following programming languages: MySQL, PHP, Perl.

Preferred skills

Industry Type: Telcom, ISP, BPO

Key Skills: Asterisk, Vici Dail, FreePBX IVR, VOIP, WireShark

Employment Type: Full Time