Job OverviewWe are looking for a Full-Time Customer Service Representative to join our team in Gurgaon. The role involves engaging with customers to provide exceptional service and ensure customer satisfaction. Applicants should have a strong set of communication and typing skills to interact effectively with clients. Qualifications and Skills</s

<h3>Job Title: Collection Executive</h3><h3>Location: Phase 5, Gurugram</h3><h3>Work Schedule: 6 Days Working with Rotational Week Off</h3><h3>Job Responsibilities:</h3><ul><li>Contact customers via calls to collect outstanding payments.</li><li>Negotiate payment plans and settlements while ensuring customer satisfaction.</li><li>

Job Title: Business Development Manager – BPO IndustryLocation: GurgaonExperience: 7-8 yearsJob Type: Full-timeWorking Days: 5.5 days Job Summary:# We are looking for an experienced Business Development Manager to drive sales and revenue growth in the BPO industry.# The ideal candidate will have 7-8 years of experience in business devel

Job Title: Inbound Upselling ExecutiveLocation: GurgaonShift: Graveyard (Starts at 1 AM)Working Days: 5 days with rotational week offTransport: Both-side cab facility for night shiftSalary: Fixed + Incentives <h3> </h3><h3>Key Responsi

ILeads is one of the fastest growing and leading BPO/KPO/ITES industry based companies in the Dehradun region. Started in 2010, our company has grown successfully over the years to become one of the most experienced teams in Data and Calling Processing works. We are proud to be recognized by both Start Up India as well as Start Up Uttarakhand and the winner of the 2020 Best Start Up by the Chamber of Commerce &amp; Industry of India.

We possess the finest quality infrastructure with over 780 satisfied employees working for us, consisting of both, Highly Qualified Leadership as well as the Best Skilled Agents. Our center allows for over 1200 seats along with exclusive outsourcing support for all our customers.

HR Manager / Senior HR Manager (Recruitment Specialist)Location: GurugramJob Type: Full-TimeExperience: 5+ Years 🔹Key Responsibilities🔹• Design and execute recruitment strategies to meet business needs, including bulk, lateral, and leadership hiring.• Oversee the end-to-end recruitment cycle, from job posting and sourcing to onboarding.• Collaborate with department heads to understand hiring requirements and workforce planning.• Leverage various sourcing channels such as job portals, social media, and employee referrals.• Drive employer branding initiatives to attract high-quality candidates.• Monitor recruitment metrics such as time-to-fill, cost-per-hire, and quality-of-hire, and provide regular reports to management.• Ensure compliance with labor laws and internal HR policies.• Continuously improves recruitment processes and adopts best practices in talent acquisition. 🔹Qualifications &amp; Skills Required🔹• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field.• 7+ years of experience in recruitment, with a focus on high-volume and niche hiring.• Excellent communication, negotiation, and stakeholder management skills.• Ability to work in a fast-paced environment and meet hiring targets.

<h3>Quality Analyst – BPO/BPM (Chat, Email &amp; Voice Process)</h3>We are hiring a Quality Analyst to ensure top-notch customer interactions across chat, email, and voice processes! If you have an eye for detail and a passion for driving quality, we want you on our team. Location - GurugramShift - Rotational <h3>Key Responsibilities:</h3>✅ Monitor &amp; evaluate customer interactions for quality and compliance.✅ Provide feedback &amp; coaching to improve agent performance.✅ Conduct audits, calibrations, and root cause analysis (RCA).✅ Ensure adherence to company policies &amp; customer experience standards.✅ Generate reports &amp; suggest process improvements.<h3>Requirements:</h3>📌 1–3 years of QA experience in a BPO/BPM environment.📌 Strong analytical, communication &amp; feedback skills.📌 Familiarity with quality monitoring tools &amp; CRM systems.📌 Bachelor's degree preferred.

HR Manager / Senior HR Manager (Recruitment Specialist)Location: GurugramJob Type: Full-TimeExperience: 5+ Years 🔹Key Responsibilities🔹• Design and execute recruitment strategies to meet business needs, including bulk, lateral, and leadership hiring.• Oversee the end-to-end recruitment cycle, from job posting and sourcing to onboarding.• Collaborate with department heads to understand hiring requirements and workforce planning.• Leverage various sourcing channels such as job portals, social media, and employee referrals.• Drive employer branding initiatives to attract high-quality candidates.• Monitor recruitment metrics such as time-to-fill, cost-per-hire, and quality-of-hire, and provide regular reports to management.• Ensure compliance with labor laws and internal HR policies.• Continuously improves recruitment processes and adopts best practices in talent acquisition. 🔹Qualifications &amp; Skills Required🔹• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field.• 7+ years of experience in recruitment, with a focus on high-volume and niche hiring.• Excellent communication, negotiation, and stakeholder management skills.• Ability to work in a fast-paced environment and meet hiring targets.

Job OverviewWe are seeking a Junior Team Leader for Operations at our Gurgaon location. This full-time role requires candidates to have 1 to 3 years of work experience. As a Team Leader, you will play a critical role in managing daily operations, ensuring process adherence, and motivating the team towards achieving operational excellence. This position demands a strong focus on KPI analysis, managing SLA compliance, and utilizing process knowledge in both inbound and outbound operations. Qualifications and Skills<ul><li>Ability to analyze key performance indicators and take corrective actions to achieve desired results. (Mandatory skill)</li><li>Strong process knowledge in managing inbound and outbound operations processes to achieve business objectives. (Mandatory skill)</li><li>Experience in managing SLA compliance and improving performance metrics to meet client expectations. (Mandatory skill)</li><li>Proven skills in process management and optimization to enhance operational efficiency and effectiveness.</li><li>Excellent client communication skills to maintain and build effective working relationships with stakeholders.</li><li>Competence in workforce management to allocate resources efficiently and meet operational demands.</li><li>Capability to motivate and engage a team towards achieving collective goals and organizational success.</li><li>Proficiency in reporting and data analysis to inform decision-making and strategize improvements.</li></ul> Roles and Responsibilities<ul><li>Lead, coach, and develop a team of agents to achieve performance targets and business objectives.</li><li>Monitor operational metrics and KPIs, and implement action plans to improve performance and productivity.</li><li>Ensure adherence to process guidelines and compliance requirements in daily operations.</li><li>Communicate effectively with clients to understand their needs and provide timely updates on operational matters.</li><li>Manage team schedules and workflows to ensure optimal resource allocation and business continuity.</li><li>Identify gaps in performance and develop strategies to address training and development needs.</li><li>Conduct regular team meetings and performance reviews to foster team engagement and improvement.</li><li>Prepare and present operational reports to management, highlighting key insights and recommendations.</li></ul>

Job OverviewWe are seeking a Junior Team Leader for Operations at our Gurgaon location. This full-time role requires candidates to have 1 to 3 years of work experience. As a Team Leader, you will play a critical role in managing daily operations, ensuring process adherence, and motivating the team towards achieving operational excellence. This position demands a strong focus on KPI analysis, managing SLA compliance, and utilizing process knowledge in both inbound and outbound operations. Qualifications and Skills<ul><li>Ability to analyze key performance indicators and take corrective actions to achieve desired results. (Mandatory skill)</li><li>Strong process knowledge in managing inbound and outbound operations processes to achieve business objectives. (Mandatory skill)</li><li>Experience in managing SLA compliance and improving performance metrics to meet client expectations. (Mandatory skill)</li><li>Proven skills in process management and optimization to enhance operational efficiency and effectiveness.</li><li>Excellent client communication skills to maintain and build effective working relationships with stakeholders.</li><li>Competence in workforce management to allocate resources efficiently and meet operational demands.</li><li>Capability to motivate and engage a team towards achieving collective goals and organizational success.</li><li>Proficiency in reporting and data analysis to inform decision-making and strategize improvements.</li></ul> Roles and Responsibilities<ul><li>Lead, coach, and develop a team of agents to achieve performance targets and business objectives.</li><li>Monitor operational metrics and KPIs, and implement action plans to improve performance and productivity.</li><li>Ensure adherence to process guidelines and compliance requirements in daily operations.</li><li>Communicate effectively with clients to understand their needs and provide timely updates on operational matters.</li><li>Manage team schedules and workflows to ensure optimal resource allocation and business continuity.</li><li>Identify gaps in performance and develop strategies to address training and development needs.</li><li>Conduct regular team meetings and performance reviews to foster team engagement and improvement.</li><li>Prepare and present operational reports to management, highlighting key insights and recommendations.</li></ul>

ILeads Auxiliary Services Pvt Ltd