Job Title: Collection Executive

Location: Phase 5, Gurugram

Work Schedule: 6 Days Working with Rotational Week Off

Job Responsibilities:

• Contact customers via calls to collect outstanding payments.
• Negotiate payment plans and settlements while ensuring customer satisfaction.
• Maintain accurate records of interactions and payment statuses.
• Follow company guidelines and legal regulations for debt collection.
• Achieve monthly collection targets and minimize bad debts.
• Identify and escalate complex cases to the appropriate team.
• Provide excellent customer service while handling disputes and queries.

Requirements:

• Minimum 6 months of experience in collections/customer service (preferred).
• Strong communication and negotiation skills.
• Ability to handle pressure and meet targets.
• Familiarity with CRM software and MS Office.
• Willingness to work in rotational shifts.

Perks & Benefits:

• Fixed salary + performance-based incentives.
• Career growth opportunities.
• Friendly and professional work environment.