Dear Candidates, We are seeking a visionary and experienced Trainers/ Faculties [ Hair, Skin, Makeup] to lead our VLCC Healthcare Institute. The ideal candidate will drive strategic initiatives, oversee Institute and administrative operations, and advance our commitment to exceptional patient care and innovative healthcare practices.</p

Empowering you since 33+ years, with science backed beauty solutions! Welcome to VLCC, where beauty, and wellness are redefined. With over 3 decades of excellence, innovative solutions and expert care, we empower you to unlock your true beauty and confidence. Our comprehensive services and products cater to your unique needs, backed by a team of skilled professionals. Join us on this incredible journey of transformation and experience the power of VLCC. Let us guide you towards a better version of yourself, both inside and out. Together, let's embrace change and unlock your true potential.

SectionDetailsMission StatementDrive customer excellence, business profitability (Centre Sales + Centre P&amp;L) and ensure operational efficiency and effectiveness while leading the Beauty team to deliver exceptional service and achieve financial targets.Outcomes and Accountabilities1. Achieve monthly and yearly financial targets (revenue and profit margins) for the Beauty department.2. Maintain customer satisfaction scores above 90%. 3. Ensure operational efficiency and adherence to SOPs.4. Lead and develop the Beauty team to enhance performance and service delivery.Competencies1. Strong leadership and team management skills.2. Excellent communication and interpersonal skills. 3. Technical knowledge in beauty services.4. Proven ability to set and achieve sales targets, driving revenue growth and maximizing profitability.5. Financial acumen and ability to manage P&amp;L.Cultural FitAlignment with VLCC’s commitment to customer satisfaction, quality service, business growth, and continuous improvement.Job ResponsibilitiesLeadership and Team Management:1. Responsible for grooming, training, discipline, and welfare of beauty staff. 2. Conduct recruitment, induction, and orientation of new beauty staff as per SOPs. 3. Check attendance (plan for absenteeism), work allocation (beauty bookings &amp; distribution/rotation of work), manage weekly off days for beauty staff. 4. Lead and develop the Beauty team to enhance performance and service delivery. 5. Conduct regular meetings with staff for sorting out grievances and taking suggestions for improvement.6. Ensure cleanliness of the beauty section, therapy rooms, salon. Supervise maintenance of all Beauty machines and inform CH /ACH and Corporate about Beauty machines requiring repair. Customer Excellence:1. Drive customer excellence by ensuring high standards of service by the Beauty team.2. Ensure regular follow-up of clients and execution of packages within validity. 3. Address client concerns proactively and ensure client satisfaction. 4. Implement corporate policies and SOPs, conducting audits and reviews for compliance.5. Liaise with the Corporate Office for updates, technical inputs, and stock availability. 6. Send required information to the corporate office, including the number of clients booked, completed packages, and beauty efficacy reports. Operational Excellence:1. Ensure safe handling and maintenance of all equipment of the beauty section. 2. Study beauty cards of booked clients for planning appointments and conduct first skin analysis. 3. Ensure beauty cards are duly filled with client signature, comments, and photographs. 4. Monitor and ensure the consumption of products as per SOPs. Sales Excellence &nbsp;1. Responsible for achieving the sales and execution targets of Beauty Services2. Improve RBS / Cross-selling of Slimming Packages. &nbsp;Reporting StructureReports to Centre Head.Positions SupervisedCentre Beauty team including Beauty Therapists/Hair stylists/Pedicurists/Dermatologists.Compensation and BenefitsCompetitive salary with performance-based incentives, health benefits, and other perks as per company policy.Experience and EducationDoctor/ Dermatologist/ Cosmetologist with additional qualifications in hair and skin. Minimum of 4-7 years of experience in related field.

Illustrative Job Score Card – Slimming HeadSectionDetailsMission StatementDrive customer excellence, business profitability (Centre Sales + Centre P&amp;L) and ensure operational efficiency and effectiveness while leading the Slimming team to deliver exceptional service and achieve financial targets.Outcomes and Accountabilities1. Achieve monthly and yearly financial targets (revenue and profit margins) for the Slimming department.2. Maintain customer satisfaction scores above 90%. 3. Ensure operational efficiency and adherence to SOPs.4. Lead and develop the Slimming team to enhance performance and service delivery.Competencies1. Strong leadership and team management skills.2. Excellent communication and interpersonal skills. 3. Technical knowledge in Slimming services.4. Proven ability to set and achieve sales targets, driving revenue growth and maximizing profitability.5. Financial acumen and ability to manage P&amp;L.Cultural FitAlignment with VLCC’s commitment to customer satisfaction, quality service, business growth, and continuous improvement.Job ResponsibilitiesLeadership and Team Management:1. Responsible for grooming, training, discipline, and welfare of Slimming staff. 2. Conduct recruitment, induction, and orientation of new Slimming staff as per SOPs. 3. Check attendance (plan for absenteeism), work allocation (Slimming bookings &amp; distribution/rotation of work), manage weekly off days for Slimming staff. 4. Lead and develop the Slimming team to enhance performance and service delivery. 5. Conduct regular meetings with staff for sorting out grievances and taking suggestions for improvement. &nbsp;6. Ensure cleanliness of the Slimming section, therapy rooms, salon. Supervise maintenance of all Slimming machines and inform CH /ACH and Corporate about Slimming machines requiring repair. Customer Excellence:1. Drive customer excellence by ensuring high standards of service by the Slimming team.2. Ensure regular follow-up of clients and execution of packages within validity. 3. Address client concerns proactively and ensure client satisfaction. 4. Implement corporate policies and SOPs, conducting audits and reviews for compliance.5. Liaise with the Corporate Office for updates, technical inputs, and stock availability. 6. Send required information to the corporate office, including the number of clients booked, completed packages, and Slimming efficacy reports. Operational Excellence:1. Ensure safe handling and maintenance of all equipment of the Slimming section. 2. Monitor and review progress of clients after each slimming session. 3. Ensure cleanliness, hygiene, and maintenance of the Slimming Department, promoting a positive work environment. 4. Monitor and ensure the consumption of products as per SOPs. Sales Excellence &nbsp;1. Responsible for achieving the sales and execution targets of Slimming Services2. Improve sales of slimming packages through up-selling and cross-selling. 3. Ensure suitable corrective actions wrt all Unsuccessful Outcomes wrt clients (if required, escalate cases to the Corporate Technical team for prompt and timely assistance).Reporting StructureReports to Centre Head.Positions SupervisedCentre Slimming team including Dieticians, In-house Doctor, Slimming Therapist, Physiotherapists, Gym Instructor, Nurse.Compensation and BenefitsCompetitive salary with performance-based incentives, health benefits, and other perks as per company policy.Experience and EducationPhD / MSc. in Nutrition and Dietetics with a minimum of 4-5 years of experience in a similar field.&nbsp;&nbsp;

Job Score Card – Centre HeadSectionDetailsMission StatementDrive customer excellence, business profitability (Centre Sales + Centre P&amp;L) and ensure operational efficiency and effectiveness while leading the Centre team to deliver exceptional service and achieve financial targets.Outcomes and Accountabilities1. Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.2. Maintain NPS scores above 90%. 3. Ensure operational efficiency and adherence to SOPs.4. Lead and develop the Centre team to enhance performance, service delivery and service efficacy.5.Achieve Footfall vs Conversion targets for New Customers and Existing Customers on monthly basis.6. To ensure MOM SSG of minimum 15%.7. Ensure 100% compliance on financial parameters.&nbsp;Competencies1. Strong leadership, and people management skills.2. Effective &amp; efficient operations management skills.3. Excellent communication and interpersonal skills. 5. Solution &amp; deliver sales as per client segmentation guidelines and individual requirement.6. Set and achieve Centre &amp; respective category sales, driving revenue growth and maximizing profitability.7. Financial acumen and ability to manage P&amp;L.8. Technical knowledge in beauty &amp; slimming services to level required for job. Can be trained on, if no prior.Cultural FitAlignment with VLCC’s commitment to customer satisfaction, quality service, business growth, continuous improvement, while being ahead of competitors in the industry.Job ResponsibilitiesLeadership and Team Management:1. Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture. 2. Lead and develop the Centre team to enhance performance, service delivery, and service efficacy &nbsp;&nbsp;&nbsp;&nbsp;(inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets).3. Monitor staff attrition and ensure target retention rates. 4. Identify training needs of staff and ensure compliance with training SOPs to enhance team performance.Sales Excellence 1. Solution and make a sale based on individual client requirements. &nbsp;2. Set and achieve centre (&amp; self) sales targets, driving revenue growth and maximizing profitability. 3. Plan and execute sales events in coordination with Corporate.Customer Excellence:1. Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.2. Liaise with the Corporate Office for updates, technical inputs, and stock availability.3. Implement corporate policies and SOPs, conducting audits and reviews for compliance.4. Ensure compliance with zero sessions SOP and timely completion of documentation and software entries.5. Conduct regular client progress monitoring and organize periodic meetings to resolve issues.6. Handle client complaints promptly, ensuring resolution within specified timelines. Operational Excellence:1. Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery.2. Ensure staff uniforms and grooming, cleanliness, hygiene, and maintenance of the Centre, promoting a positive work environment, appliances upkeep &amp; maintenance.4. Optimize appointment planning and infrastructure utilization for operational efficiency, 5. Ensure timely software entries &amp; data submission and tracking staff performance to meet targets.6. Lead all Compliances management for Centre.7. Regular monitoring of inventory for retail and consumption products and replenishment process.8. Monitor and ensure the timely entry of staff roaster in Zenoti.9. Follow the inventory management process and timely entries in Zenoti as per defined guidelines.10. Capture direct Walk-ins in the software as per SOPBusiness Profitability &nbsp;1. Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.2. Regularly analyse financial metrics and take corrective actions to optimize profitability through cost control, resource allocation, and service efficiency.Reporting StructureReports to Cluster Head / Zonal Head.Positions SupervisedCentre staff including Dieticians, Slimming Head, Physiotherapists, Slimming Therapists, Doctors, Beauty Head, Beauty Incharge, Beauty Therapists, Hair Stylists, Pedicurists, and Dermatologists.Compensation and BenefitsCompetitive salary with performance-based incentives, health benefits, and other perks as per company policy.Experience and EducationBachelor’s/ Master’s degree in a relevant field (e.g., Business Administration, Healthcare Management, Nutrition) with a minimum of 5 years of experience in managing beauty clinics or similar establishments, hospitality or any other service industry.&nbsp;