At the core of QBrainX's foundation is a mission to empower and fortify organizations across diverse domains, guiding them to achieve excellence in their respective fields. We drive modernization through innovative digital engineering, leveraging robust ecosystems like ServiceNow, ITSM, ITOM, GRC, CSM, and business management. Consistently pushing industry boundaries, we automate business processes and enterprise services globally, constructing high-performance systems that are not just automated but also reactive, streaming fast, versatile, supple, and highly responsive. QBrainX collaborates with enterprise clients, assisting them in developing next-generation capabilities that set them apart and unlock new avenues of growth. With a corporate office in the USA, an Enterprise Solution Center in Hyderabad, a Global Development Center in Coimbatore, and Development Centers across Dubai, the UK, and India, our dedicated team of professionals is ready to propel your business forward. Engage with QBrainX experts today, and let's shape success together

Job Title: ServiceNow Scope or Custom Application Lead / ArchitectExp level - 7+ yearsJob Location: RemoteJob Type: Full-timeNotice Period: Immediate joiner / Notice period within 15-20 days Job Overview:We are seeking an experienced and skilled ServiceNow Scope / Custom Application Lead / Architect to join our dynamic team. In this role, you will be responsible for leading the design, development, and implementation of custom ServiceNow applications and solutions. The ideal candidate will have hands-on experience in ServiceNow scripting, integrations, and architecture, along with the ability to design and architect custom solutions tailored to our business needs. Key Responsibilities:<ul><li>ServiceNow Scripting: Develop and customize ServiceNow applications using scripting languages (JavaScript, GlideScript) for both client-side and server-side development.</li><li>Custom Application Design: Design, develop, and deploy custom applications on the ServiceNow platform, ensuring the solutions align with best practices.</li><li>Architecture &amp; Design: Lead the architecture and design of scalable, maintainable, and high-performance ServiceNow solutions.</li><li>Integration: Collaborate with cross-functional teams to define integration strategies and lead the integration of third-party systems with ServiceNow. Ensure seamless data exchange and functional alignment.</li><li>Leadership: Provide technical leadership, guidance, and mentoring to junior developers, ensuring high-quality development standards and best practices.</li><li>Requirement Analysis: Work closely with stakeholders and business analysts to understand requirements, translate them into technical designs, and ensure the solution meets business objectives.</li><li>Performance Tuning: Optimize application performance and troubleshoot any issues related to ServiceNow applications and integrations.</li><li>Documentation: Ensure comprehensive documentation for all custom applications, integrations, and configurations.</li><li>Stakeholder Collaboration: Communicate effectively with business stakeholders, technical teams, and leadership to ensure expectations are managed and met.</li><li>Innovation: Continuously evaluate emerging ServiceNow capabilities and industry trends to ensure that the organization is leveraging the platform’s full potential.</li></ul> Required Skills and Qualifications:<ul><li>7+ years of experience in ServiceNow development, with a strong focus on scripting and custom applications.</li><li>Hands-on experience with ServiceNow Scripting (JavaScript, GlideScript, Business Rules, Script Includes, etc.).</li><li>Solid understanding of ServiceNow Architecture and Design principles.</li><li>Experience with ServiceNow Integrations (REST, SOAP, MID Server, etc.) and integration best practices.</li><li>Strong knowledge of ServiceNow modules, including ITSM, ITOM, HRSD, and others.</li><li>Experience in leading the technical design and architecture of ServiceNow solutions.</li><li>Ability to troubleshoot and optimize the performance of ServiceNow applications and integrations.</li><li>Strong problem-solving skills with the ability to identify and address technical challenges.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical teams.</li></ul>

Job Title: Technical Architect – ServiceNowExp level - 8 to 12 yearsJob Location:&nbsp;Mumbai, Delhi NCR (Gurgaon/Noida), Bangalore, Chennai, Hyderabad, Kolkata, Pune, and Ahmedabad. (Hybrid Model)Job Type: Full-Time Job Summary:· The ServiceNow Architect will play a key role in the digital transformation of the business into using the ServiceNow Platform.· This individual will be responsible for the overall technical architecture, ServiceNow code standards, and best practices for delivering ServiceNow to the business.· This individual will work with key business units and managers in order to envision, roadmap, and build scalable solutions and processes, supporting maintenance, continual service improvement and new capabilities of the ServiceNow Platform. Key Responsibilities:· Responsible for all aspects of the lifecycle of the ServiceNow platform, including design, development, planning, implementation, configuration, and ongoing support· Design the overall solution for end-to-end implementation· Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing· Facilitate rollout of new applications and modules and configure Application UI and workflows· Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities, including Flow Designer· Working knowledge of Mobile and Virtual Agent· Support, edit, and create integrations to other products and services including the use of Integration Hub and Orchestration, APIs, and relation transform mappings· Customize ServiceNow configurations, including custom scripts, workflows and orchestration activities· Offer technical solutions to address complex requirements· Reviews technology projects, analyze business requirements, recommends system changes, writes technical specifications, and implements system and system changes to address changing application requirements.· Develops project plans to direct technology activities either in support of application projects or as independent work activities. Qualifications and Skills:· Bachelor's degree or equivalent work experience· 8-12 Years in Administration and Development with ServiceNow Platform with a focus on Architecture· Demonstrated expertise in the implementation of ServiceNow technologies and driving digital transformation· 4+ years of experience in a solution design role with 3-5 years of hands-on experience with ServiceNow Platform· 4+ years of ServiceNow Development· ServiceNow Certified Technical Architect (CTA) is preferred· ServiceNow Development using native tools· Understanding of HRSD, ITAM, ITOM, IT Service Management (ITSM),CSM / Custom Application / ITAM and common service level agreement (SLA) measurements· Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages and libraries is a plus· Integrations with Web Services &amp; APIs (SOAP and REST) are a plus· A fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS is a plus· ITILv4 Expert

Job Title: ServiceNow Business Analyst – (ServiceNow Implementation exp is MUST)Job Location: Mumbai, Delhi NCR (Gurgaon/Noida), Bangalore, Chennai, Hyderabad, Kolkata, Pune, and Ahmedabad.(Hybrid Model)Job Type: Full-Time Job Description:We are seeking a highly skilled and experienced Business Analyst to support the onboarding of the Services stream in ServiceNow. The successful candidate will work closely with stakeholders to gather requirements, analyze business processes, and ensure seamless integration of ServiceNow functionalities to enhance operational efficiency. Key Responsibilities:· Lead the analysis and documentation of business requirements for onboarding Services into ServiceNow.· Collaborate with cross-functional teams including IT, operations, and business stakeholders to define and refine processes, workflows, and service management practices.· Design and implement best-practice solutions on the ServiceNow platform, ensuring that the General Services stream aligns with organizational goals.· Conduct workshops and meetings with stakeholders to gather, validate, and prioritize business requirements.· Act as a liaison between the business teams and the technical team to ensure clear communication and successful project delivery.· Analyze data and provide recommendations for system improvements and process automation within ServiceNow.· Support ServiceNow configuration and customization based on the requirements of the General Services stream.· Oversee testing and ensure that the system meets business expectations.· Provide training and user support to business users during and post-implementation phases.· Ensure project timelines are met, managing risks and issues proactively. Required Skills and Qualifications:· Bachelor's degree in Business Administration, Information Technology, or a related field, B.Tech is preferred.· Minimum of 3 years of experience in business analysis, with at least 2 years of experience specifically working on ServiceNow implementations.· Proven experience with ServiceNow, especially in ITIL processes.· Strong understanding of ITIL processes, Service Management frameworks, and best practices.· Ability to analyze complex business requirements and translate them into functional specifications.· Strong communication, presentation, and stakeholder management skills.· Experience in leading teams, with the ability to mentor and guide junior business analysts.· Proficiency in tools such as JIRA, Confluence, and Microsoft Office Suite. Preferred Qualifications:· ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).· Experience in working with clients in the UAE or the Middle East region.· Familiarity with Agile methodologies and project management.

Job Title: ServiceNow GRC Developer / Consultant (Remote)Job Location: RemoteExperience: 5+ Years (1-2 years in ServiceNow GRC Modules)Immediate Joiner Preferred (Within 15-20 Days) Job Description:We are looking for a highly skilled ServiceNow GRC Developer / Consultant to join our team remotely. The ideal candidate will have strong experience in ServiceNow development, scripting, and integration, with a specific focus on Governance, Risk, and Compliance (GRC) modules. You will play a key role in delivering and optimizing GRC solutions for our clients, ensuring alignment with business needs and best practices. Key Responsibilities:<ul><li>Design, configure, and implement ServiceNow GRC modules (Policy and Compliance Management, Risk Management, Audit Management, etc.) to meet client requirements.</li><li>Customize ServiceNow GRC solutions by developing and maintaining scripts, workflows, and business rules.</li><li>Integrate ServiceNow GRC modules with other enterprise applications and third-party tools.</li><li>Perform technical analysis, troubleshooting, and resolution of issues within the ServiceNow GRC environment.</li><li>Collaborate with business stakeholders to gather requirements, design solutions, and implement changes effectively.</li><li>Ensure solutions align with best practices and adhere to ITIL and GRC frameworks.</li><li>Provide ongoing support and maintenance of GRC modules, ensuring optimal performance.</li><li>Develop documentation for solutions and processes, including technical specifications and user guides.</li><li>Mentor and guide junior developers or consultants, sharing knowledge of ServiceNow GRC best practices.</li><li> </li></ul>Skills &amp; Qualifications:<ul><li>5+ years of experience in ServiceNow development, with at least 1-2 years focused on GRC modules.</li><li>Strong experience with ServiceNow scripting (JavaScript, Business Rules, UI Actions, UI Scripts, etc.).</li><li>Hands-on experience with ServiceNow GRC modules such as Risk Management, Policy and Compliance Management, Audit Management, etc.</li><li>Expertise in ServiceNow integration with external systems using Web Services, REST, SOAP, or other technologies.</li><li>In-depth understanding of ITIL, GRC frameworks, and related processes.</li><li>Strong problem-solving and troubleshooting skills, with the ability to address complex technical challenges.</li><li>Excellent communication skills and ability to work collaboratively with business and technical teams.</li><li>Ability to provide ongoing support and resolve issues in a timely manner.</li></ul>

Job Title: ITOM Lead / ArchitectExperience: 6+ YearsJob Location: RemoteImmediate Joiner Preferred (Within 15-20 Days) Job Description:We are seeking a highly skilled and experienced ITOM Lead / Architect to join our team on a remote basis. The ideal candidate will have a strong background in IT Operations Management (ITOM) modules, including experience with scripting, integrations, and designing solutions within the ITOM framework. Key Responsibilities:<ul><li>Lead the design, implementation, and configuration of ITOM solutions for clients.</li><li>Work closely with cross-functional teams to deliver ITOM solutions that align with business objectives.</li><li>Develop and maintain custom scripts and automation solutions using tools like ServiceNow, Orchestration, and others as required.</li><li>Integrate ITOM solutions with other enterprise applications and third-party systems.</li><li>Drive best practices in ITOM processes and methodologies, ensuring efficient and scalable solutions.</li><li>Provide technical leadership and mentorship to junior team members.</li><li>Troubleshoot and resolve complex issues related to ITOM solutions and integrations.</li><li>Stay up to date with new ITOM features and technologies, and propose improvements to existing systems.</li><li>Collaborate with stakeholders to gather requirements and ensure that solutions meet business needs.</li></ul> Skills &amp; Qualifications:<ul><li>6+ years of hands-on experience in ITOM modules (ServiceNow preferred).</li><li>Expertise in scripting (e.g., JavaScript, PowerShell, Python) for automation and integrations.</li><li>Strong knowledge of ITIL processes, including Incident, Problem, Change, and CMDB management.</li><li>Proven experience with integrating ITOM solutions with various tools and platforms.</li><li>In-depth understanding of ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li><li>Ability to lead and guide a team of engineers or developers.</li><li>Excellent communication and collaboration skills.</li></ul> Preferred Qualifications:<ul><li>ServiceNow Certified Implementation Specialist (CIS) in ITOM.</li><li>Knowledge of cloud platforms like AWS, Azure, or GCP.</li><li>Experience with DevOps and CI/CD tools for ITOM automation.</li></ul> Why Join Us:<ul><li>Work remotely with a global team of experts.</li><li>Competitive compensation and benefits.</li><li>Opportunities for career growth and skill development.</li><li>Immediate joiners or candidates who can join within 15 to 20 days will be given priority.</li></ul>

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