Job Title: ITOM Lead / Architect

Experience: 6+ Years

Job Location: Remote

Immediate Joiner Preferred (Within 15-20 Days)

Job Description:

We are seeking a highly skilled and experienced ITOM Lead / Architect to join our team on a remote basis. The ideal candidate will have a strong background in IT Operations Management (ITOM) modules, including experience with scripting, integrations, and designing solutions within the ITOM framework.

Key Responsibilities:

• Lead the design, implementation, and configuration of ITOM solutions for clients.
• Work closely with cross-functional teams to deliver ITOM solutions that align with business objectives.
• Develop and maintain custom scripts and automation solutions using tools like ServiceNow, Orchestration, and others as required.
• Integrate ITOM solutions with other enterprise applications and third-party systems.
• Drive best practices in ITOM processes and methodologies, ensuring efficient and scalable solutions.
• Provide technical leadership and mentorship to junior team members.
• Troubleshoot and resolve complex issues related to ITOM solutions and integrations.
• Stay up to date with new ITOM features and technologies, and propose improvements to existing systems.
• Collaborate with stakeholders to gather requirements and ensure that solutions meet business needs.

Skills & Qualifications:

• 6+ years of hands-on experience in ITOM modules (ServiceNow preferred).
• Expertise in scripting (e.g., JavaScript, PowerShell, Python) for automation and integrations.
• Strong knowledge of ITIL processes, including Incident, Problem, Change, and CMDB management.
• Proven experience with integrating ITOM solutions with various tools and platforms.
• In-depth understanding of ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Orchestration.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to lead and guide a team of engineers or developers.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (CIS) in ITOM.
• Knowledge of cloud platforms like AWS, Azure, or GCP.
• Experience with DevOps and CI/CD tools for ITOM automation.

Why Join Us:

• Work remotely with a global team of experts.
• Competitive compensation and benefits.
• Opportunities for career growth and skill development.
• Immediate joiners or candidates who can join within 15 to 20 days will be given priority.