Desktop Support engineers should have the following skills and qualifications:·&nbsp;&nbsp;&nbsp;Understanding of Windows operating systems, hardware, software, and networking.·&nbsp;&nbsp;&nbsp;Experience with Windows/Linux/Mac OS environments.·&nbsp;&nbsp;&nbsp;Knowledge of SaaS (Software as a Service) and other h

TJob Description-Network Eng L2&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Status of security components and alerts, ports on firewalls.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Bounced Messages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Spam database update status·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring Service Status (Up &amp; Running),·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring of Virus Alerts from Critical Servers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Logging security incidents with Checkpoint technical team for resolution.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Configuration of Route, Side to Side VPN, SSL VPN management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Raise RMA with principal OEM in case of hardware issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Adding a public IP address in the Firewall for remote access as per customer requirement.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Internet bandwidth monitoring and management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Altering customer on Security Alert messages received from Checkpoint for newly found vulnerabilities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring &amp; Configuring thresholds for resource usage e.g. switch CPU usage, &amp; memory usage etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring CPU/ Memory usage &amp; LAN traffic through monitoring tool provided by customer.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor Switch Port Status of uplink and other critical interfaces.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor and control configuration aspects like IP address, subnet mask, DNS settings etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performing switch, port, VLAN configurations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Troubleshooting and recovery in case of any outage.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Addition and modification of routes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Management of Logs &amp; IP address·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Creation &amp; modification of access list·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring existing IOS &amp; patch installed and managing new IOS upgrades with customer confirmation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Backup of existing configuration &amp; ensuring smooth restoration when required.<ul><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generation of Monthly Reports like Switch Availability Report, CPU utilization Report.</li></ul>

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.<ul><li>Address user tickets regarding hardware, software and networking</li><li>Walk customers through installing applications and computer peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step-by-step instructions</li><li>Conduct remote troubleshooting</li><li>Test alternative pathways until you resolve an issue</li><li>Customize desktop applications to meet user needs</li><li>Record technical issues and solutions in logs</li><li>Direct unresolved issues to the next level of support personnel</li><li>Follow up with clients to ensure their systems are functional</li><li>Report customer feedback and potential product requests</li><li>Help create technical documentation and manuals</li><li>Address user tickets regarding hardware, software and networking</li><li>Walk customers through installing applications and computer peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step-by-step instructions</li><li>Conduct remote troubleshooting</li><li>Test alternative pathways until you resolve an issue</li><li>Customize desktop applications to meet user needs</li><li>Record technical issues and solutions in logs</li><li>Direct unresolved issues to the next level of support personnel</li><li>Follow up with clients to ensure their systems are functional</li><li>Report customer feedback and potential product requests</li><li>Help create technical documentation and manuals</li></ul>

<h2>Linux Administrator Responsibilities</h2><ul><li>Install and maintain all server hardware and software systems, as well as manage server performance and availability</li><li>Maintain all system backups and aid in the restoration of all operations, as well as give all users with the necessary training</li><li>Create and manage all system tools for all scripts and automation processes, as well as oversee all capacity planning</li><li>Integrate all essential software and address any difficulties across numerous technologies, as well as design and offer backup support for business servers</li><li>Evaluate all papers per system requirements, as well as all design and development activities, and administrate all sophisticated processes</li><li>Create an infrastructure to handle all business requirements and execute frequent system troubleshooting to fix all difficulties</li><li>Monitor daily systems, evaluate the availability of all server resources and carry out all Linux server tasks</li><li>Assist in the setup and deployment of all virtual machines, as well as the installation and backup of all configuration procedures</li><li>Maintain and monitor all patch releases, as well as devise multiple patch installation procedures and keep all systems up to date per NIST standards</li><li>Manage all resource performance and assure optimisation, as well as provide support for all applications and maintain an ideal level of customer service</li><li>Maintain and monitor all system frameworks, as well as provide after-hours assistance for all systems and keep up to date on Linux expertise</li><li>Troubleshoot all tools, maintain numerous servers, and back up all files and script management servers</li><li>Test all new software, maintain patches for management services, and conduct audits on all security procedures</li></ul><h2>Linux Administra</h2>

<ul><li>Install and maintain all server hardware and software systems, as well as manage server performance and availability</li><li>Maintain all system backups and aid in the restoration of all operations, as well as give all users with the necessary training</li><li>Create and manage all system tools for all scripts and automation processes, as well as oversee all capacity planning</li><li>Integrate all essential software and address any difficulties across numerous technologies, as well as design and offer backup support for business servers</li><li>Evaluate all papers per system requirements, as well as all design and development activities, and administrate all sophisticated processes</li><li>Create an infrastructure to handle all business requirements and execute frequent system troubleshooting to fix all difficulties</li><li>Monitor daily systems, evaluate the availability of all server resources and carry out all Linux server tasks</li><li>Assist in the setup and deployment of all virtual machines, as well as the installation and backup of all configuration procedures</li><li>Maintain and monitor all patch releases, as well as devise multiple patch installation procedures and keep all systems up to date per NIST standards</li><li>Manage all resource performance and assure optimisation, as well as provide support for all applications and maintain an ideal level of customer service</li><li>Maintain and monitor all system frameworks, as well as provide after-hours assistance for all systems and keep up to date on Linux expertise</li><li>Troubleshoot all tools, maintain numerous servers, and back up all files and script management servers</li><li>Test all new software, maintain patches for management services, and conduct audits on all security procedures</li></ul>

Mi3

DESKTOP ENGINEER L2

Network Administrator

Desktop Support Engineer

Desktop Support Engineer

Linux System Administrator

Linux System Administrator