About GEMGEM:GEMGEM, a thriving C2C global marketplace specializing in high-value jewelry, is expanding! We aim to revolutionize the luxury market with a commitment to authenticity and customer satisfaction. Our team is growing, and we are seeking a Technical Project Manager in our Surat office to lead our technical initiatives and contribute to our global success. </

It's an IT Product Base organization giving IT service to parent company i.e Diamond ICQ

About GEMGEMGEMGEM is a global jewelers' solution with expertise in website and digital marketing, making a positive impact on a global scale in the Jewelry Industry. The company is dedicated to helping associates achieve long-term career goals and success. GEMGEM values high performance, diversity, and career development for its employees. Role OverviewWe are seeking an&nbsp;HR Manager&nbsp;who will be responsible for overseeing all aspects of human resources practices and processes. The ideal candidate should be an experienced HR professional with a strong understanding of recruitment, employee relations, performance management, and compliance with labor laws. This is a key leadership role where you will contribute to building a strong organizational culture and fostering an environment of continuous improvement. This is a full-time on-site role for a Human Resources Office Manager at GEMGEM in Surat. The role involves managing HR functions, benefits administration, implementing HR policies, overseeing training &amp; development programs, and ensuring HR compliance. Qualifications:<ul><li>Proven experience as an HR Manager or in a similar HR leadership role.</li><li>In-depth knowledge of labor laws and best HR practices.</li><li>Ability to manage sensitive situations and maintain confidentiality.</li><li>Strong organizational and problem-solving abilities.</li><li>Human Resources (HR) Management and HR Policies knowledge</li><li>Experience in Benefits Administration and Training &amp; Development</li><li>Strong organizational and time management skills</li><li>Excellent communication and interpersonal abilities</li><li>Bachelor's degree in Human Resources, Business Administration, or related field</li><li>HR certification (e.g., SHRM-CP, PHR) is a plus</li></ul> Why Join Us:		Be a part of a growing company with exciting opportunities for career growth.<ul><li>Work in a dynamic and fast-paced environment where your contributions make a real impact.</li><li>Collaborate with a passionate team dedicated to innovation and success.</li><li>Competitive salary and benefits package.</li></ul>

🌟 𝐀𝐛𝐨𝐮𝐭 𝐔𝐬:𝐆𝐄𝐌𝐆𝐄𝐌&nbsp;is a global jewelers' solution with expertise in website and digital marketing, making a positive impact on a global scale in the Jewelry Industry. The company is dedicated to helping associates achieve long-term career goals and success. 𝐆𝐄𝐌𝐆𝐄𝐌&nbsp;values high performance, diversity, and career development for its employees. Job Description:We are looking for a talented and passionate UI/UX Designer to join our dynamic team at GEMGEM's Surat office. The ideal candidate will have a strong eye for design, a deep understanding of user experience principles, and the ability to translate complex ideas into intuitive, beautiful, and functional user interfaces. Key Responsibilities:<ul><li>Collaborate with product managers, developers, and other stakeholders to understand project requirements and translate them into user-centric designs.</li><li>Create wireframes, storyboards, user flows, process flows, and site maps to effectively communicate design ideas.</li><li>Design engaging, responsive, and visually appealing user interfaces for our web and mobile platforms.</li><li>Conduct user research and usability testing to gather insights and iterate on designs to improve user experience.</li><li>Develop and maintain design guidelines, ensuring consistency across all GEMGEM digital products.</li><li>Stay up-to-date with the latest design trends, tools, and technologies, and incorporate them into your work.</li><li>Work closely with the development team to ensure the feasibility of designs and adherence to design specifications.</li></ul> Qualifications:<ul><li>Bachelor’s degree in Design, Fine Arts, Computer Science, or a related field.</li><li>3-5 years of experience in UI/UX design, preferably in e-commerce, jewellery or similar industries.</li><li>Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, or similar software.</li><li>Strong portfolio showcasing your design skills, creativity, and understanding of user experience principles.</li><li>Experience with responsive and adaptive design, understanding the nuances of designing for various devices and platforms.</li><li>Strong problem-solving skills and the ability to think critically about user needs and design solutions.</li><li>Excellent communication and collaboration skills.</li><li>Attention to detail and a passion for creating intuitive and engaging user experiences.</li></ul> Key Skills and Attributes:<ul><li>Aesthetic sense and creativity in visual design.</li><li>Strong understanding of user-centered design principles.</li><li>User Experience Design (UED) skills</li><li>Ability to work independently as well as collaboratively in a team environment.</li><li>Adaptability and willingness to take on new challenges in a fast-paced startup environment.</li></ul> What We Offer:<ul><li>Competitive salary and benefits package.</li><li>A chance to work in a growing, innovative company with a global reach.</li><li>Opportunities for professional development and career growth.</li><li>A collaborative and inclusive work environment that values diverse perspectives.</li><li>Involvement in impactful projects that shape the future of e-commerce.</li></ul>

#Job PurposeThe E-commerce Ex. supports our C2C Global marketplace 'GEMGEM' by providing high-quality customer service through live chat, email and SNS from Inquiry to order processing, working in coordination with internal team #Key Responsibilities<ul><li>Provide prompt and professional customer support via live chat, email, and messaging platforms.</li><li>Process sales orders, monitor order statuses, and coordinate deliveries.</li><li>Maintain accurate customer records in CRM and ensure data privacy.</li><li>Handle complaints, resolve issues, and escalate when necessary.</li><li>Offer insights for improving sales support processes and customer service.</li><li>Assist in reporting and data analysis to enhance operational efficiency.</li></ul> #Qualifications<ul><li>Any Graduate with 1+ year experience in customer service or sales support (preferably in e-commerce or luxury goods).</li><li>Proficient in English, CRM tools, and Microsoft Office.</li><li>Strong problem-solving, multitasking, and attention to detail.</li><li>Ability to maintain confidentiality and work well in a team environment.</li></ul> #Compensation &amp; Benefits<ul><li>Salary Compensation Based on Interview.</li><li>Performance-based bonuses.</li><li>Punctuality bonus</li><li>Opportunities for professional growth and career development</li><li>International Work exposure</li></ul> #About the CompanyWelcome to Jewel Pro Tech, a leading IT company that delivers top-tier technology solutions. Our marketplace, GEMGEM, is a unique platform specializing in natural diamonds, gemstones, and their studded jewellery. GEMGEM allows users worldwide to list and buy items seamlessly, creating a global marketplace for premium jewellery. 📩 If this sounds like you or someone in your network, let’s connect!&nbsp;𝗔𝗽𝗽𝗹𝘆 𝗵𝗲𝗿𝗲:&nbsp;𝗽𝗼𝗼𝗷𝗮.𝗰𝗵𝗮𝘂𝗱𝗵𝗮𝗿𝗶@𝗷𝗲𝘄𝗲𝗹𝗽𝗿𝗼𝘁𝗲𝗰𝗵.𝗰𝗼𝗺 𝗼𝗿 𝟵𝟮𝟲𝟱𝟯 𝟯𝟴𝟯𝟵𝟰

About Us: GEMGEM is a rapidly growing C2C marketplace platform specializing in high-value jewelry. Our mission is to provide a secure and authentic marketplace for jewelry enthusiasts worldwide. We pride ourselves on our commitment to quality, authenticity, and exceptional customer service. Join us and be a part of an innovative team that's shaping the future of jewelry commerce. Job Description: We are looking for a talented and passionate Software Engineer to join our dynamic team at our Surat office. As a Software Engineer at GEMGEM, you will play a crucial role in developing and maintaining our platform using the latest technologies. You will work closely with our global team to deliver high-quality solutions that enhance our users' experience. Key Responsibilities:<ul><li>Develop and maintain web applications using Laravel and Nuxt 3.</li><li>Collaborate with cross-functional teams to define, design, and ship new features.</li><li>Ensure the performance, quality, and responsiveness of applications.</li><li>Identify and correct bottlenecks and fix bugs.</li><li>Help maintain code quality, organization, and automatization.</li><li>Participate in code reviews and provide constructive feedback to team members.</li></ul> Requirements:<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Proven experience as a Software Engineer with a strong focus on Laravel and Nuxt 3.</li><li>Proficiency in PHP, JavaScript, HTML, CSS, and modern JavaScript frameworks.</li><li>Strong understanding of RESTful APIs and web services.</li><li>Experience with version control systems, particularly Git.</li><li>Excellent problem-solving skills and a keen eye for detail.</li><li>Ability to work independently and as part of a team.</li><li>Strong communication skills in English.</li></ul> Preferred Qualifications:<ul><li>Experience with AWS or other cloud services.</li><li>Familiarity with Agile development methodologies.</li><li>Knowledge of best practices for security and performance optimization.</li></ul> What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunity to work with a talented and passionate team.</li><li>A dynamic and collaborative work environment.</li><li>Opportunities for professional growth and development.</li><li>The chance to be part of an exciting and innovative company.</li></ul>

&nbsp;𝐉𝐨𝐛 𝐎𝐩𝐞𝐧𝐢𝐧𝐠𝐬 𝐚𝐭 𝐉𝐞𝐰𝐞𝐥 𝐏𝐫𝐨 𝐓𝐞𝐜𝐡!&nbsp;🌟We’re expanding our IT team. If you’re passionate about tech, apply now! 📍 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧𝐬: 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Surat-Onsite 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:𝐎𝐫𝐝𝐞𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠:•&nbsp;Efficiently manage the end-to-end order processing workflow, including product selection, pricing, shipping, and insurance bookings.• Ensure all orders are processed accurately and within specified timeframes.• Monitor inventory levels and coordinate with suppliers to maintain stock availability. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:•&nbsp;Communicate effectively with customers to provide information about products, order status, and shipping updates.•&nbsp;Provide responsive and professional chat support to users, addressing inquiries and resolving issues promptly.•Handle customer complaints or escalations with empathy and professionalism, aiming for high customer satisfaction. 𝐋𝐢𝐬𝐭𝐢𝐧𝐠 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: - Review and approve seller-provided listing details, ensuring they meet marketplace standards and requirements. - Reject listings that do not meet criteria and provide constructive feedback to sellers for improvements. - Collaborate with sellers to resolve listing issues and optimize product presentation on the platform. 𝐃𝐚𝐭𝐚 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 - Maintain accurate and up-to-date records of product listings, orders, and inventory. - Generate and analyze regular reports on sales performance, order fulfillment, inventory levels, and customer support metrics. - Provide actionable insights and recommendations based on data analysis to improve operational efficiency and customer satisfaction. 𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 - Update and maintain product listings, descriptions, and pricing on the e- commerce platform. - Ensure all product information is accurate, up-to-date, and visually appealing. <a href="https://www.linkedin.com/feed/hashtag/?keywords=job&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7213773977465286657" rel="noopener noreferrer" target="_blank">hashtag</a><a href="https://www.linkedin.com/feed/hashtag/?keywords=job&amp;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7213773977465286657" rel="noopener noreferrer" target="_blank">#𝐉𝐨𝐛</a> 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:- Bachelor’s degree in any field.- 2-3 years of experience in e-commerce operations, preferably within the retail industry.- Strong knowledge of e-commerce platforms and content management systems.- Basic understanding of SEO and digital marketing principles is advantageous.- Excellent analytical and problem-solving skills.- Proficiency in Microsoft Excel and Word.- Exceptional communication and interpersonal skills, with a strong command of English.- Ability to work under pressure and meet deadlines in a fast-paced environment.- High attention to detail and strong organizational skills. 📍 𝐀𝐩𝐩𝐥𝐲 𝐇𝐞𝐫𝐞: <a href="mailto:poojachaudhari.jewelprotech@gmail.com" rel="noopener noreferrer" target="_blank">poojachaudhari.jewelprotech@gmail.com</a> or DM on 9265338394

Jewel Pro Tech Private Limited