#Job Purpose

The E-commerce Ex. supports our C2C Global marketplace 'GEMGEM' by providing high-quality customer service through live chat, email and SNS from Inquiry to order processing, working in coordination with internal team

#Key Responsibilities

• Provide prompt and professional customer support via live chat, email, and messaging platforms.
• Process sales orders, monitor order statuses, and coordinate deliveries.
• Maintain accurate customer records in CRM and ensure data privacy.
• Handle complaints, resolve issues, and escalate when necessary.
• Offer insights for improving sales support processes and customer service.
• Assist in reporting and data analysis to enhance operational efficiency.

#Qualifications

• Any Graduate with 1+ year experience in customer service or sales support (preferably in e-commerce or luxury goods).
• Proficient in English, CRM tools, and Microsoft Office.
• Strong problem-solving, multitasking, and attention to detail.
• Ability to maintain confidentiality and work well in a team environment.

#Compensation & Benefits

• Salary Compensation Based on Interview.
• Performance-based bonuses.
• Punctuality bonus
• Opportunities for professional growth and career development
• International Work exposure

#About the Company

Welcome to Jewel Pro Tech, a leading IT company that delivers top-tier technology solutions. Our marketplace, GEMGEM, is a unique platform specializing in natural diamonds, gemstones, and their studded jewellery. GEMGEM allows users worldwide to list and buy items seamlessly, creating a global marketplace for premium jewellery.

📩 If this sounds like you or someone in your network, let’s connect! 𝗔𝗽𝗽𝗹𝘆 𝗵𝗲𝗿𝗲: 𝗽𝗼𝗼𝗷𝗮.𝗰𝗵𝗮𝘂𝗱𝗵𝗮𝗿𝗶@𝗷𝗲𝘄𝗲𝗹𝗽𝗿𝗼𝘁𝗲𝗰𝗵.𝗰𝗼𝗺 𝗼𝗿 𝟵𝟮𝟲𝟱𝟯 𝟯𝟴𝟯𝟵𝟰