Earnest and confident enough we were, we took all possible efforts to realize our college day dreams of setting up an IT venture. With sparkling confidence and boundless curiosity, like that of a sponge in water, we absorbed all technicalities and honed our skills from every possible channel around us. Social marketing was the order of the day then with enormous opportunities to explore and grow. That along with the fact that we had inclination for the same naturally made us choose that industry. The name - genxlead. We wanted our brand to reflect our thought. And since our notion in venturing out was to lead the change in the social marketing media for the next generation, we called ourselves genxlead.

Key Responsibilities:<ul><li>Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding</li><li>Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions</li><li>Creates and updates compensation strategy through market analysis and pay surveys</li><li>Handles investigation and resolution of employee issues, concerns and conflicts</li><li>Ensures all employment practices comply with federal, state and local regulations</li><li>implement, and monitor performance management systems to align individual goals with organizational objectives.</li><li>Guide managers and employees in conducting effective performance reviews, setting goals, and providing feedback.</li><li>Foster a positive and collaborative work environment by organizing team-building activities, employee recognition programs, and conflict resolution initiatives.</li><li>Serve as a point of contact for employees, addressing issues, conflicts, and concerns while ensuring compliance with company policies and labor laws.</li><li>Lead diversity and inclusion initiatives, ensuring a fair and equitable workplace for all employees.</li></ul> Required Qualifications:<ul><li>Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or HR certification (e.g., SHRM, CIPD) is a plus.</li><li>Experience:</li><li>Minimum 5-6 years of experience in human resources, with at least 3 years in a management role.</li><li>Proven experience in HR functions, including recruitment, employee relations, performance management, compensation, and benefits.</li><li>Skills:</li><li>Strong understanding of HR best practices, employment law, and regulatory compliance.</li><li>Excellent leadership, communication, and interpersonal skills.</li><li>Ability to handle sensitive and confidential matters with discretion.</li><li>Proficiency in HR software (HRIS), Microsoft Office, and familiarity with applicant tracking systems (ATS).</li></ul>Preferred Skills:<ul><li>Experience in organizational development and change management.</li><li>Expertise in implementing diversity, equity, and inclusion initiatives.</li><li>Experience in strategic workforce planning.</li><li>Hindi Language is Mandatory</li></ul>

JOB DESCRIPTION: <ul><li>Managing web servers in Linux environment (Apache, Nginx, etc.) </li><li>Excellent hands-on expertise in Linux Server Installation and Management with emphasis on web security, monitoring, performance tuning and automation </li><li>Knowledge in administrating Linux systems (CentOS/Ubuntu preferred)</li><li>Expertise in Web Mastering Skills and Web Technologies in general </li><li>Send mail and Postfix administration skills needed</li><li>Good experience in vulnerability analysis</li><li>Should have hands-on experience in managing 4-5 servers, online &amp; offline </li><li>Should have hands-on experience in managing DNS Support (Bind9) </li><li>Database installation and management skills - MySQL </li><li>Shall utilize the skills in DKIM, MySQL, &amp; IP tables configuration </li><li>Network security &amp; Web Security </li><li>Ability to write Unix shell scripting are added advantage</li></ul>

Role and responsibilities ➢ Understanding of the basic concepts in digital marketing.➢ should diligently work on mailing, configure the mail system if necessary, and take responsibility for the work.➢ should work on the snippet codes in HTML and PHP allotted to them and create a productive program within the project timeline.➢ To optimize lead conversion rates through the process of SMTP services.➢ Plan and schedule an email calendar for promoting offers through SMTP services.➢ Understand the pros and cons of an email campaign and work for the betterment of the same. Keep track of key metrics on an ongoing basis.➢ Derive insights from results and share recommendations with immediate superiors. Qualification:&nbsp;Any B.E. or B.Tech. Graduate. Year of Passing:&nbsp;2022, 2023, or 2024 EXPERIENCE:&nbsp;Fresher Mobile Number:&nbsp;7200219505.

JD – Team Leader – Customer Care Job briefWe are looking for an experienced Team Leader in Customer Service to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention, and to meet their expectations. Team Lead - Customer Service responsibilities include:<ul><li>Improving customer service experience, creating engaged customers, and facilitating organic growth</li><li>Taking ownership of customer's issues and following problems through to resolution</li><li>Setting a clear mission and deploying strategies focused toward that mission</li></ul> Responsibilities<ul><li>Develop service procedures, policies, and standards</li><li>Supervising day-to-day operations in the customer service department.</li><li>Responding to customer service issues on time.</li><li>Keep accurate records and document customer service actions and discussions</li><li>Analyse statistics and compile accurate reports</li><li>Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment</li><li>Keep ahead of the industry’s developments and apply best practices to areas of improvement</li><li>Control resources and utilize assets to achieve qualitative and quantitative targets</li><li>Adhere to and manage the approved budget</li><li>Maintain an orderly workflow according to priorities</li></ul> Requirements and skills<ul><li>Proven working experience as a Team Lead/SME/Sr Customer care Executive</li><li>Experience in providing customer service support</li><li>Excellent knowledge of management methods and techniques</li><li>Proficiency in English &amp; Hindi</li><li>Working knowledge of customer service software, databases, and tools</li><li>Awareness of the industry’s latest technology trends and applications</li><li>Ability to think strategically and to lead</li><li>Strong client-facing and communication skills</li><li>Advanced troubleshooting and multi-tasking skills</li><li>Customer service orientation</li><li>Audits customer service procedures and trends and determines system improvements.</li><li>Enforces company policies and procedures.</li><li>Determines customer service requirements by maintaining contact with customers and visiting operational environments.</li><li>Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.</li></ul> Education and Skills<ul><li>Bachelor’s degree in business administration or relevant field.</li><li>A minimum of 5 years of proven experience in a customer service position.</li><li>Proficiency in Microsoft Office and customer service software.</li><li>Outstanding written and verbal communication skills.</li><li>Good understanding of management practices and techniques.</li><li>Excellent leadership and interpersonal skills.</li><li>Mandatory – Hindi Speaking</li></ul>

Job Summary:We are seeking a highly motivated and experienced Business Analyst with a strong background in Scrum Agile methodologies. The ideal candidate will have 3-4 years of experience in business analysis, excellent communication skills, and a proven ability to work effectively within an Agile team environment. The Business Analyst will play a crucial role in bridging the gap between business needs and technical solutions, ensuring the successful delivery of projects that align with our strategic goals. Key Responsibilities:<ul><li>Collaborate with stakeholders to gather and document business requirements.</li><li>Analyze and prioritize requirements to ensure alignment with business objectives.</li><li>Translate business requirements into detailed user stories and acceptance criteria.</li><li>Actively participate in Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.</li><li>Work closely with the Product Owner to refine and prioritize the product backlog.</li><li>Facilitate communication between development teams and stakeholders to ensure a clear understanding of requirements and project goals.</li><li>Create and maintain comprehensive project documentation, including Business Requirements Documents (BRD), Functional Requirements Documents (FRD), business process models, use cases, and functional specifications.</li><li>Provide clear and concise communication of project status, risks, and issues to stakeholders and team members.</li><li>Develop user guides and training materials to support the implementation of new systems and processes.</li><li>Collaborate with development teams to design and validate technical solutions that meet business requirements.</li><li>Conduct user acceptance testing (UAT) to ensure solutions meet the defined acceptance criteria.</li><li>Identify and resolve issues and defects during the development and testing phases.</li><li>Identify opportunities for process improvement and optimization within the business analysis function.</li><li>Stay up-to-date with industry trends and best practices in business analysis and Agile methodologies.</li><li>Mentor and provide guidance to junior business analysts as needed.</li></ul> Qualifications:<ul><li>Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.</li><li>3-4 years of experience in business analysis, with a strong focus on Scrum Agile methodologies.</li><li>Proven experience in gathering and documenting business requirements, user stories, and acceptance criteria.</li><li>Strong understanding of Agile principles and practices, with hands-on experience in a Scrum environment.</li><li>Excellent analytical, problem-solving, and critical-thinking skills.</li><li>Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.</li><li>Proficiency in business analysis tools and software (e.g., JIRA, Confluence, Microsoft Office Suite).</li><li>Relevant certifications (e.g., Certified ScrumMaster (CSM), Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (ACP)) are a plus.</li></ul> Preferred Skills:<ul><li>Experience in handling large e-commerce and CRM and ERP projects.</li><li>Familiarity with project management tools and software.</li><li>Knowledge of software development lifecycle (SDLC) processes.</li><li>Proven experience in preparing Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)</li></ul>

Genxlead