Customer Service Associate_Inbound Job Details &amp; Requirements Designation: Customer Service AssociateProcess Type- VoiceExperience- 3 to 6 months experience (Preferable)Qualification- Any Graduate/HSCJob Type: Full-timeSalary: ₹12,000 - ₹20,000 per monthGender: Male &amp; Female BothShift: Rotational Day Shif

DGEJob brief:&nbsp;We are looking for candidates who will be working as a DEMAND GENERATION EXECUTIVE. The successful candidate will be able to accept ownership for effectively making outbound calls, web research on publicly available domains, setting up appointments with prospects, meeting internal quality standards.Responsibilities•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow communication scripts when handling different topics•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build sustainable relationships and engage clients by taking the extra mile•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keep records of all conversations in our database in a comprehensible manner•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Frequently attend inhouse educational seminars to improve knowledge and performance level•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Meet personal/team quality and quantity targetsRequirements•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Previous experience in a customer support role •&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Freshers with excellent communication skills will also do•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong phone, verbal communication skills and active listening skills•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with basic knowledge of Microsoft office•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Client focus and adaptability to different personality types•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to multi-tasking, set priorities and manage time effectively•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Min. qualification 12th / 10th + 3years (Diploma)•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willing to work in rotational shifts mostly into night shiftsCan join us Immediately.

Customer supportFix Day shift for Femalesrotational shift for MaleSalary - 13000 to 23000/ Monthexcellent communication in English &amp; HindiNo Transport2 Rounds Interviewsface to face interviewswork from office only. HR Riya7439064294 Building and maintaining profitable relationships with key customers.Ø&nbsp;&nbsp;Overseeing the relationship with customers handled by your team.Ø&nbsp;&nbsp;Resolving customer complaints quickly and efficiently.Ø&nbsp;&nbsp;Keeping customers updated on the latest products in order to increase sales.Ø&nbsp;&nbsp;Expanding the customer base by upselling and cross-selling.Ø&nbsp;&nbsp;Understanding key customer individual needs and addressing these.Ø&nbsp;&nbsp;Proficient in all Microsoft applications.Ø&nbsp;&nbsp;Superior product knowledge.Ø&nbsp;&nbsp;A team player with leadership skills.

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