Customer Service Associate_Inbound

Job Details & Requirements

Designation: Customer Service Associate

Process Type- Voice

Experience- 3 to 6 months experience (Preferable)

Qualification- Any Graduate/HSC

Job Type: Full-time

Salary: ₹12,000 - ₹20,000 per month

Gender: Male & Female Both

Shift: Rotational Day Shift (10am to 7:30pm) Any 8 hours shift

Number of Vacancies: 10

Requirements:

Should be ready to work for the Voice process

Must have a excellent command & fluency in English

Clarity of speech and thought is expected with basic computer knowledge.

Ready for rotational shifts & rotational week offs.

Immediate joiners Preferred.

Job Description 

Answer incoming calls from customers with inquiries on product orders

Assist various departments in facilitating sales of all products in the company portfolio

Analyze customer issues and assist in resolving within the required timeframe

Coordinate with customers and ensure appropriate questioning to identify issues

Manage all customer inquiries and summarize to present to management

Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

Maintain accuracy of all data and verify the same for all customer services

Proven customer service/support experience

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Excellent communication and presentation skills.

Manage time effectively.