Job Description – Customer Service Support Advisor
 
Job Title - Customer Service Support Advisor
 
Career Level – F
 
Job Dimensions - To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue

Job Overview:As a Customer Experience Intern, you will play a vital role in ensuring exceptional customer satisfaction and retention. You will work closely with our Customer Experience team to understand customer needs, resolve issues, and enhance overall satisfaction levels. This internship provides a hands-on opportunity to gain practical experience in customer service

Brief Description: Fuel your passion for design as a Graphic Design intern, contributing to the creation of visually appealing content for our brand. Key Responsibilities:•	Assist in designing marketing collaterals, social media graphics, reels, videos and presentations.•	Collaborate with the marketing team to bring creative conce

Brief Description: Embark on a dynamic internship journey with our SDR/Growth Marketing team. Learn the ropes of strategic lead generation, customer engagement, and contribute to our company's expansion. Key Responsibilities:•	Conduct outbound prospecting to generate leads.•	Assist in creating and implementing growth marketing str

Your Next Move - ISO Certified 9001:2015

Our focus is to upgrade, uplift and upskill individuals, helping them to reach their next level in life. We are 18 months old, present at Noida, Gurgaon & Bangalore.  We cater to 3C’s i.e. Corporates, Colleges, and Communities (Individuals) with a Mission is to positively impact more than 1 million people by 2025. 

Having a team of expert panellists from experienced Clinical Psychologists, Career Coaches, Counselors, Behavioural Science Experts & Psychologists – Your Next Move – is a powerful & right partner to cater to all your needs. 

We regularly hire candidates for various IT & Non-IT Positions.


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Are you passionate about providing top-notch customer service in a dynamic environment? We are currently seeking dedicated individuals to join our team as Customer Service Support Advisors - Apply Now - https://lnkd.in/gq77x2Ah 👍 If you have 0-2 years of experience in a similar role, *good* communication skills, and a solution-oriented mindset, we want to hear from you! Join us in delivering outstanding customer experiences and taking your career to the next level. Key Responsibilities:- Promptly resolve customer queries and concerns- Provide accurate information and exceptional customer service via calls- Achieve operational targets and maintain queue levels- Collaborate with teams to drive efficiency and improvements Skills Required:- Experience in customer service in a Call Centre environment- Excellent English verbal and written skills- Good multitasking abilities and empathy- Strong problem-solving and objection handling skills- Proficiency in PC skills and system navigation

Brief Description:We are seeking a dynamic and creative Social Media Marketing Intern to join our team. The ideal candidate should be passionate about content creation, knowledgeable about the latest trends in social media, and actively engaged on platforms such as LinkedIn, Twitter, and Instagram. Key Responsibilities:<ol><li>Assist in developing and implementing social media marketing strategies to increase brand awareness and engagement.</li><li>Create engaging and relevant content for various social media platforms, including posts, images, and videos.</li><li>Monitor social media channels for trends, news, and user engagement opportunities.</li><li>Interact with our online community and respond to comments, messages, and inquiries in a timely manner.</li><li>Collaborate with the marketing team to brainstorm and execute social media campaigns and promotions.</li><li>Analyze social media metrics and insights to optimize content performance and campaign effectiveness.</li><li>Stay updated on emerging social media trends, tools, and best practices to enhance our social media presence.</li></ol> Qualifications and Requirements:<ul><li>Currently pursuing or recently graduated with a degree in Marketing, Communications, or a related field.</li><li>Strong understanding of social media platforms, including LinkedIn, Twitter, and Instagram.</li><li>Excellent written and verbal communication skills.</li><li>Creative mindset with the ability to generate engaging content ideas.</li><li>Detail-oriented with strong organizational and time management skills.</li><li>Proactive and self-motivated with the ability to work independently and as part of a team.</li><li>Familiarity with social media management tools and analytics platforms is a plus.</li><li>Previous experience in social media marketing or content creation is preferred but not required.</li></ul>

The ideal candidate will be responsible for using their analytical mindset to analyze and interpret financial data, then relating it to potential business trends and issues. This candidate will feel comfortable using insights they have discovered to communicate important themes and discoveries to company leadership.&nbsp;&nbsp;Responsibilities<ul><li>Analyze current and past financial data and performance to make recommendations on profit enhancement</li><li>Consistently analyze financial information based on both routine and ad-hoc reports</li><li>Interpret financial data to recognize changing trends, patterns, and their meaning related to key performance indicators</li><li>Communicate financial insights suggesting business issues to management</li></ul> Qualifications<ul><li>Bachelor's degree in Accounting, Economics, or Finance or equivalent experience</li><li>0 - 3 years' financial analysis and modeling experience</li><li>Advanced knowledge of Excel</li></ul>

Virtual Relationship Banking-Virtual Relationship Manager - Prime 	 	 Group Company: 	 	 Designation: 	 	 Office Location: 	 	 Position description: 	 	 Customer Engagement 	 	 •Continuous engagement with the portfolio customers mapped as per the contact policy, with 	 	 accurate & complete capture of interaction details. 	 	 •Call handling as per defined standards. 	 •Accurate resolution for customer queries. 	 •Promoting Digital Banking services for a superior customer service experience. 	 •Profiling of customers in order to aid right cross-servicing of Bank products 	 •Accurate logging and resolution of complaints. 	 •Attrition control of customers. 	 •Regular interactions with the customers and pro-actively assessing customer needs. 	 •Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. 	 •Ensure portfolio quality of relationship while racing considering eligibility. 	 •Monitor large amount movements and account closure  from the deposit accounts. 	 •Ensure retention of customers 	  	 	 Achievement of portfolio parameters 	 	 •Meet the defined objectives of the Portfolio managed by the respective VRM 	  	 	 Sales 	 	 • Right cross-sell of products basis profiling and engagement. 	 •Penetration of products across groups. 	 •Sales across all product segments-TPP, Assets, Cards etc. 	 •Acquiring & grouping of all related IDs of the Primary ID.  	 •Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent 	 	 outflow. 	 	 •Ensure Staff are trained on product knowledge and requisite certifications. 	 •Income to be generated at a customer level. 	  	 	 Interaction Quality 	 	 •Achieve Quality benchmarks defined from time to time. 	 •Complete and accurate capture of call interactions, including profiling thereby aiding 	 	 relationship management. 	 	 Audit and Service Quality 	 	 Management 	 	 •Ensure all laid down system and process are followed as stipulated by Audit and Senior 	 	 •Ensure accurate and timely submission of financial transactions & requests. 	 •Adherence to set processes of updating customer interactions in CRM next. 	  	 	  	 	  	 	  	 	  	 	  	 	  	 	 •Ensure timely submission of Customer base review / reports as requested by Central Team / 	 	 MIS – Reporting 	 	 Senior Management 	  	  	 	 Primary Responsibilities: 	 	 •  To engage regularly with the customers as defined by the contact policy and provide a Consistent 	 	 •  Ensuring that customers get world-class services and their needs are understood and met through 	 	 & a Superior Digital Experience 	 	 financial products that the Bank has to offer 	 	 •  To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers 	 	 • 	 	 to use the Digital mediums 	 for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever 	 customer needs. 	 	 •  Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines 	 	 and regulatory requirements are followed. 	 	 •  So that the RM becomes the top of the mind recall amongst the customers in the catchment for all 	 	 their financial needs and services 	 thereby ensuring that the RM also achieves the key performance parameters set 	 	 • 	 	 Educational qualifications preferred 	 	 •  Category: Bachelor's Degree 	 	 Required work experience 	 	 •  Years of experience: 1 to 2 	 	 Required Skills: 	 	 •  Basic Banking 	 •  Communication 	 	  	  	 	 Required abilities 	 	 •  Other: 	 	 Major Stake holders 	 	 •  Customers 	 •  Prime Head 	 •  Regional Head 	 •  Unit Head 	 •  Team Managers 	 	  	 	 (intra team and cross functional stakeholders, who would need to be interacted with for 	 discharging duties) 	 	 

Please apply only if you are <ol><li>An Immediate Joiner </li><li>Female </li><li>From Sohna Gurgaon or Ready to relocate</li><li>Have min 1-year experience for the role</li></ol> Responsibilities <ul><li>Greet and welcome guests as soon as they arrive at the office</li><li>Direct visitors to the appropriate person and office</li><li>Answer, screen and forward incoming phone calls</li><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)</li><li>Provide basic and accurate information in-person and via phone/email</li><li>Receive, sort and distribute daily mail/deliveries</li><li>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)</li><li>Order front office supplies and keep inventory of stock</li><li>Update calendars and schedule meetings</li><li>Arrange travel and accommodations, and prepare vouchers</li><li>Keep updated records of office expenses and costs</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing</li></ul> Requirements and skills <ul><li>Proven work experience as a Receptionist, Front Office Representative or similar role</li><li>Proficiency in Microsoft Office Suite</li><li>Hands-on experience with office equipment (e.g. fax machines and printers)</li><li>Professional attitude and appearance</li><li>Solid written and verbal communication skills</li><li>Ability to be resourceful and proactive when issues arise</li><li>Excellent organizational skills</li><li>Multitasking and time-management skills, with the ability to prioritize tasks</li><li>Customer service attitude</li></ul>

Your Next Move

Customer Support Associate

CX Intern

Graphic Motion / Design Intern:

Growth Marketeer Intern:

Customer Support Associate

Social Media Marketing Intern

Financial Analyst

Virtual Relationship Banking-Prime

Front Desk Receptionist