Universal HR Solutions is the Complete HR Outsource Service Business & one of the upcoming Service providers In Mumbai & Thane Districts. Currently, Universal HR Solutions is operating from Thane & Mumbai locations & Hires PAN India. The Complete HR Outsource Service Business is in the process of expanding its horizons to the other markets with Universal HR Solutions.

<h3>We Are Hiring</h3><h2>Service Desk Analyst (SPANISH Speaking)</h2><h2> </h2><h3>SALARY:</h3>Rs. 4.00 Lakhs Per Annum To 8.00 Lakhs Per Annum. <h3>EXPERIENCE:</h3>01 Year To 04 Years. <h3>Mandatory:– Require Candidate To be Spanish Speaking.</h3> <h3>QUALIFICATION:</h3>Associate's Degree or Equivalent Experience In A Similar Service Desk Role. <h3>JOB ROLE &amp; RESPONSIBILITIES:</h3><ul><li>Perform customer support to clients via telephone, chat, email, or tickets.</li><li>Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests.</li><li>Provide connectivity support for home users which includes network routers, broadband, cabling, Citrix, Virtual Technologies, and VPN</li><li>Address user tickets regarding hardware, software, and networking</li><li>Perform customer callbacks as required</li><li>Providing Apple, Windows, and Chromebook device support over the phone.</li><li>Help resolve software and technical questions for the customer efficiently and effectively</li><li>Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.</li><li>Providing smartphone assistance for in-home connectivity.</li><li>Assist users with setting up home equipment and provide troubleshooting assistance if needed.</li><li>Assisting with troubleshooting issues using remote management software.</li><li>Using specific tools to diagnose issues, and make recommendations for resolution.</li><li>Using problem-solving and people skills to ensure swift resolutions to technical issues.</li><li>Testing, troubleshooting, and diagnosing computer error messages and failures.</li><li>Escalate issues to next-level support if needed</li><li>Learn and become knowledgeable about customer products and services</li><li>Demonstrate effective soft skills, active listening skills, and ability to empathize with customer’s situation</li><li>Effectively manage the length of calls, handle time, and after-call work.</li><li>Manage customer expectations regarding estimated response times for issue resolution.</li><li>Resolving the issues through Phone, chat, and email communication channels.</li><li>Meet SLAs like response and resolution times by partnering within L2 and L3 Support organizations</li><li>Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.</li><li>Promote teamwork and contact center success</li><li>Providing 5-star customer service.</li></ul> <h3>JOINING: </h3><h3>Preference To Immediate Joiner.</h3> <h3>SHIFT: </h3>24X 7 Flexibility <h3>LOCATION:</h3>Bangalore <h3>SEND RESUME TO:</h3>universalhrsolutions24@gmail.comCall@8369327922

We Are Hiring a .Net Developer Salary: Up to Rs. 5.00 Lacs Per Anum. Experience: 02 Years As A .Net Developer. Qualification: BScIT, BCA, BTech. Skills Required:1- Proficiency In Building a Web-based App.2- Knowledge Of ASP .Net, C# &amp; My SQL.3- Familiarity With Agile Environment.4- Troubleshooting Abilities.5- Good communication Skills. Location:Thane - Maharashtra. Send Resume To:resume@universalhrsolutions.in Call@8369327922www.universalhrsolutions.in

We Are HiringINFRASTRUCTURE ENGINEER&nbsp;SALARY:Monthly Salary:- Rs. 1 Lac -To- Rs. 1.25 Lacs.&nbsp;EXPERIENCE:Minimum 03 To 06 Years.&nbsp;QUALIFICATION:Bachelor/Master Degree, Diploma, or Equivalent Education Preferred.&nbsp;&nbsp;JOB DESCRIPTION:Purpose Summary:You'll design, deploy and administer the customer-facing SaaS cloud platform to help create a best-of-breed customer experience based on highly available and performant solutions. You'll configure and maintain the company's IT infrastructure and systems, ensuring the business operates efficiently and effectively. You'll also make sure that all our internal and customer SLAs are met and that we are aligned to our KPIs. You'll share your technical expertise with the company ensuring it follows industry best practices, minimizes the amount of downtime, and ensures that technology is used to maximum effect.&nbsp;&nbsp;&nbsp;THE KEY AREAS OF RESPONSIBILITY FOR THE INFRASTRUCTURE ENGINEER INCLUDE:- Keeping the business running.- Service Delivery and Provision.- Documentation and Internal Systems updates.&nbsp;&nbsp;&nbsp;SKILLS, EXPERIENCE &amp; QUALIFICATIONS:- Previous experience in a similar role.- Proven experience in delivering highly available cloud applications.- Advanced technical skills in server products, virtualization, networking, and databases- Scripting and automation methods such as Powershell, Ansible, Python, YAML.- Security posture and hardening configurations.- Understanding of both Microsoft and Linux operating systems.- Desired Technical skills in as many of these major technology stacks in use in the business as possible: Public and Private Cloud architectures, Automation and Configuration management, Virtualisation technologies (VMware), Networking and firewalling, database administration (MSSQL, PostGres), Application delivery (Remote Desktop Services), Cloud application technologies (Docker, Kubernetes, FaaS, etc), Security and Penetration testing, OWASP top 10.- Knowledge of ISO27001 (Information Security) and ISO22301 (BCP) is desirable.&nbsp;&nbsp;&nbsp;COMPETENCIES:- You will be articulate, with excellent communication skills, and be able to listen and provide answers.- You will be a passionate individual who has the ability to change others' way of thinking.- You'll have strategic knowledge and a methodical approach to work.- You will want to be part of something special and contribute to the team's success.- Excellent planning and organizational skills to successfully plan, co-ordinate and own a high number of activities, with excellent time management, prioritization, and the ability to remain calm and objective under pressure.- Solution orientated, with a positive, can-do attitude and a flexible approach.- The ability to spot sensible, effective, least risky, least complex solutions.- An inquisitive mind and a desire and ability to learn.- A good team player, willing to work with others.- Excellent attention to detail and data management skills.- Strong technical, analytical, and problem-solving skills.- Tenacious, highly energized, passionate, and committed, determined to achieve amazing results and make an impact, delivering to high standards and delighting customers.&nbsp;&nbsp;&nbsp;PRINCIPAL RESPONSIBILITIES:- Install and configure the server, infrastructure, and network systems to meet the IT requirements of the business.- To monitor and maintain systems and networks to ensure maximum operating efficiency for the business.- Rollout installation and configuration of complex hosted solutions.- Troubleshoot system and network problems, diagnosing and solving hardware/software faults in order to restore full system availability as quickly as possible.- Quickly find solutions to problems, be it through simple fixes or resolving a major fault in the hosted center, to enable processes to continue operating.- Work continuously on a task until completion (or referral to third parties if appropriate), to minimize the number of outages on business-critical systems.- Establish and maintain a good working relationship with other professionals (eg contract businesses, third-party providers) ensuring that we utilize their and our time in the most efficient way, keeping external costs to a minimum.- Test and evaluate new technology and products, producing evaluation reports that the infrastructure team can use to plan future IT strategy.- Ensure the Security Posture of the Infrastructure and maintain compliance with company standards.- Take part in a team rota to provide out-of-hours cover for critical events to key systems.&nbsp;&nbsp;&nbsp;SERVICE DELIVERY &amp; PROVISION:- Champion best practices and work with pre-sales, professional services, and development teams to provision customer application deployments and services to the SaaS platform on multiple simultaneous projects.- Act as the escalation point for members of the IT team working the internal helpdesk system for infrastructure application-related issues.- Prioritise and manage several open issues at one time to make the most effective use of time.- Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided to customers and colleagues.&nbsp;&nbsp;&nbsp;DOCUMENTATION &amp; INTERNAL SYSTEM UPDATES:- Update internal administration systems, including but not limited to technical documentation, system diagrams, and help manuals so that all members of the team can support and administer the systems.- Design and propose solutions to key objectives, including relevant business cases as required.- Maintain the sprint backlog and team planning systems working according to an agile methodology.&nbsp;&nbsp;Location:Work From Home (Preferred - Noida / Bangalore)Duration:- 06 Months Contract.Shift:- UK Shift&nbsp;&nbsp;SEND RESUME TO:universalhrsolutions24@gmail.comCall@8369327922&nbsp;www.universalhrsolutions.in&nbsp;

Universal HR Solutions

service Desk Analyst (SPANISH Speaking)

Dotnet Developer

IT Infrastructre Engineer