We Are Hiring

Service Desk Analyst (SPANISH Speaking)

SALARY:

Rs. 4.00 Lakhs Per Annum To 8.00 Lakhs Per Annum.

EXPERIENCE:

01 Year To 04 Years.

Mandatory:– Require Candidate To be Spanish Speaking.

QUALIFICATION:

Associate's Degree or Equivalent Experience In A Similar Service Desk Role.

JOB ROLE & RESPONSIBILITIES:

• Perform customer support to clients via telephone, chat, email, or tickets.
• Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests.
• Provide connectivity support for home users which includes network routers, broadband, cabling, Citrix, Virtual Technologies, and VPN
• Address user tickets regarding hardware, software, and networking
• Perform customer callbacks as required
• Providing Apple, Windows, and Chromebook device support over the phone.
• Help resolve software and technical questions for the customer efficiently and effectively
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
• Providing smartphone assistance for in-home connectivity.
• Assist users with setting up home equipment and provide troubleshooting assistance if needed.
• Assisting with troubleshooting issues using remote management software.
• Using specific tools to diagnose issues, and make recommendations for resolution.
• Using problem-solving and people skills to ensure swift resolutions to technical issues.
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Escalate issues to next-level support if needed
• Learn and become knowledgeable about customer products and services
• Demonstrate effective soft skills, active listening skills, and ability to empathize with customer’s situation
• Effectively manage the length of calls, handle time, and after-call work.
• Manage customer expectations regarding estimated response times for issue resolution.
• Resolving the issues through Phone, chat, and email communication channels.
• Meet SLAs like response and resolution times by partnering within L2 and L3 Support organizations
• Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
• Promote teamwork and contact center success
• Providing 5-star customer service.

JOINING:

Preference To Immediate Joiner.

SHIFT:

24X 7 Flexibility

LOCATION:

Bangalore

SEND RESUME TO:

universalhrsolutions24@gmail.com

Call@8369327922