Total Solutions Group (TSG) is a leading certified strategy consulting organization having over two decades of long experience & presence across all major cities in India and overseas in several continents.

WE help guide companies from conception to IPO, with effective 360 degree business management support and guidance.

Working closely with corporations and business houses we chart future plans and the business landscape. TSG as a strategy consulting firm helps you define your overall strategy and key focus areas that will chart your course forward.

This includes critical areas like market research, mystery audits, enhancing customer satisfaction level, trainings and intelligence, competition mapping  amongst many other specialized services . Thus  helping companies to support organizational growth, redesign goals, recommend key expansion/acquisitions targets, improve customer satisfaction levels, improvise marketing strategies or identify (and resolve) imminent and critical costs or debt issues.

We help clients develop strategies for their organizations and add value to operations to maximize the chances of success.

Scaling up : TSG is increasing its strength and expanding on its activities and client base across the globe in the Middle East countries, South East Asia, Europe and Africa

Our Mission :  “Your Growth Is Our Aim”

Our growing company is looking for audit engineers from the Technical Support domain in the field of Telecom. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume. Expertise as a Technical Support Specialist <ul><li>Transaction/Feedback/ Document audits</li><li>Performance Improvement project/studies</li><li>Deep-dive analysis/insights &amp; TNI for business teams</li><li>Reporting (Internal / External)</li><li>Rebuttals &amp; Response Review Management</li><li>Calibrations with the telecom company on monthly basis and CQ download (for both new and existing)</li><li>Process Improvement Ideas based on audits (VOC analysis &amp; Insights)</li><li>Half yearly QA certification (QCIP)</li><li>ID Management</li></ul> Activities <ul><li>Identify and evaluate risks and internal controls;</li><li>Design and perform audit procedures, this will include identifying and defining risks, developing criteria to audit against, analyzing and documenting processes and audit evidence.</li><li>Conduct interviews with staff being audited and prepare working papers for review.</li><li>Review the working papers of the internal auditor.</li><li>Identify and document audit recommendations using independent judgment.</li><li>Communicate or assist the Head of Internal Audit in communicating the results of the audit via written reports to management.</li><li>Provide or assist in providing training, coaching and guidance to QC staff.</li><li>Assist manager in evaluating financial and information systems, recommending controls to ensure system reliability and data integrity.</li><li>Examine records and interview staff to ensure recording of transactions and compliance with laws and regulations.</li><li>Produce up-to-the-date information, using internal computer systems, to allow management to base decisions on actual data.</li><li>Ensure compliance with health and safety requirements</li><li>Compile and implementation of business plan</li><li>Implement and management of internal controls for all documented processes</li><li>Assist Manager in compiling a project manpower plan to meet the predefined criteria.</li><li>Induct and align newly recruited staff and ensure that all staff members in the department have Job Descriptions and employee performance agreements</li><li>Provide training to departmental staff in concerned area of operations.</li><li>Monitor performance of the team members and conduct periodical performance review of the staff</li></ul>

Our growing company is looking for audit engineers from the Technical Support domain in the field of Telecom. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume. Expertise as a Technical Support Specialist <ul><li>Transaction/Feedback/ Document audits</li><li>Performance Improvement project/studies</li><li>Deep-dive analysis/insights &amp; TNI for business teams</li><li>Reporting (Internal / External)</li><li>Rebuttals &amp; Response Review Management</li><li>Calibrations with the telecom company on monthly basis and CQ download (for both new and existing)</li><li>Process Improvement Ideas based on audits (VOC analysis &amp; Insights)</li><li>Half yearly QA certification (QCIP) </li><li>ID Management</li></ul> Activities<ul><li>Identify and evaluate risks and internal controls;</li><li>Design and perform audit procedures, this will include identifying and defining risks, developing criteria to audit against, analyzing and documenting processes and audit evidence.</li><li>Conduct interviews with staff being audited and prepare working papers for review.</li><li>Review the working papers of the internal auditor.</li><li>Identify and document audit recommendations using independent judgment.</li><li>Communicate or assist the Head of Internal Audit in communicating the results of the audit via written reports to management.</li><li>Provide or assist in providing training, coaching and guidance to QC staff.</li><li>Assist manager in evaluating financial and information systems, recommending controls to ensure system reliability and data integrity.</li><li>Examine records and interview staff to ensure recording of transactions and compliance with laws and regulations.</li><li>Produce up-to-the-date information, using internal computer systems, to allow management to base decisions on actual data.</li><li>Ensure compliance with health and safety requirements</li><li>Compile and implementation of business plan</li><li>Implement and management of internal controls for all documented processes</li><li>Assist Manager in compiling a project manpower plan to meet the predefined criteria.</li><li>Induct and align newly recruited staff and ensure that all staff members in the department have Job Descriptions and employee performance agreements</li><li>Provide training to departmental staff in concerned area of operations.</li><li>Monitor performance of the team members and conduct periodical performance review of the staff</li></ul>

<ul><li>5-9 years of experience Automotive Industry working with an Automotive Company or large car Dealership</li><li>Handling Audits</li><li>Managing Voice of Customer &amp; NPS</li><li>Having an understanding of Sales Process and After Sales Process in the Automotive Industry</li><li>Maintaining Dealer relationships</li><li>Reporting to the senior management</li><li>Networking and negotiation skills</li><li>Verbal, written, and interpersonal communication skills</li><li>Ability to multitask and work efficiently and effectively to meet required deadlines</li><li>Ability to learn quickly and apply that knowledge</li><li>Ability to work in a team environment</li></ul>

<ul><li>4-6 years of experience Automotive Industry working with a Car Dealership</li><li>Handling Sales&nbsp;</li><li>Customer Experience&nbsp;</li><li>Voice of the Customer</li><li>Test Drive Experience</li><li>Reporting to the senior management</li><li>Sending reports of customer conversion and follow-ups</li><li>Networking and negotiation skills</li><li>Verbal, written, and interpersonal communication skills</li><li>Ability to multitask and work efficiently and effectively to meet required deadlines</li><li>Ability to learn quickly and apply that knowledge</li><li>Ability to work in a team environment</li></ul>

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.&nbsp;&nbsp;Responsibilities <ul><li>Develop and execute strategies to drive business in new and existing markets</li><li>Partner with Talent Acquisition to identify and recruit top sales talent</li><li>Mentor employees to help them achieve individual &amp; team objectives</li><li>Provide on-the-ground support for sales associates as they generate leads and close new deals</li><li>Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them</li><li>Develop and implement new sales initiatives, strategies and programs to capture key demographic</li><li>Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.</li><li>Meeting planned sales goals.</li><li>Setting individual sales targets with the sales team.</li><li>Tracking sales goals and reporting results as necessary.</li><li>Overseeing the activities and performance of the sales team.</li><li>Coordinating with marketing on lead generation.</li><li>The ongoing training of your salespeople.</li><li>Developing your sales team through motivation, counseling, and product knowledge education.</li><li>Promoting the organization and products.</li><li>Understand our ideal customers and how they relate to our products</li></ul> Qualifications <ul><li>Bachelor's degree or equivalent experience in Business</li><li>7+ years' of sales experience</li><li>Excellent written and verbal communication skills</li><li>3+ years in leadership sales position</li><li>Track record of superior performance metrics</li><li>Excellent negotiation skills</li><li>Strong decision-making abilities</li><li>Familiarity with CRM software</li></ul>

Total Solutions India

Technical Support Specialist

Technical Support Specialist

Audits & Compliance - Senior Manager (Automotive Sector)

Audit & Compliance Executive ( Automotive Sector)

Sales Manager