Our growing company is looking for audit engineers from the Technical Support domain in the field of Telecom. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.

Expertise as a Technical Support Specialist

• Transaction/Feedback/ Document audits
• Performance Improvement project/studies
• Deep-dive analysis/insights & TNI for business teams
• Reporting (Internal / External)
• Rebuttals & Response Review Management
• Calibrations with the telecom company on monthly basis and CQ download (for both new and existing)
• Process Improvement Ideas based on audits (VOC analysis & Insights)
• Half yearly QA certification (QCIP)
• ID Management

Activities

• Identify and evaluate risks and internal controls;
• Design and perform audit procedures, this will include identifying and defining risks, developing criteria to audit against, analyzing and documenting processes and audit evidence.
• Conduct interviews with staff being audited and prepare working papers for review.
• Review the working papers of the internal auditor.
• Identify and document audit recommendations using independent judgment.
• Communicate or assist the Head of Internal Audit in communicating the results of the audit via written reports to management.
• Provide or assist in providing training, coaching and guidance to QC staff.
• Assist manager in evaluating financial and information systems, recommending controls to ensure system reliability and data integrity.
• Examine records and interview staff to ensure recording of transactions and compliance with laws and regulations.
• Produce up-to-the-date information, using internal computer systems, to allow management to base decisions on actual data.
• Ensure compliance with health and safety requirements
• Compile and implementation of business plan
• Implement and management of internal controls for all documented processes
• Assist Manager in compiling a project manpower plan to meet the predefined criteria.
• Induct and align newly recruited staff and ensure that all staff members in the department have Job Descriptions and employee performance agreements
• Provide training to departmental staff in concerned area of operations.
• Monitor performance of the team members and conduct periodical performance review of the staff