Klaus IT Solutions Pvt Ltd is a 11-year-old Software Services company with a strong capability on Managed services in IT and Engineering, Staffing services on Contract and Contract to hire model, ODC and train and deploy model. We are close to 1200+ employees currently and support clients across PAN India Klaus strength lies in niche market specialists in latest Technologies in both IT and Engineering and manages business with a team of Professionals, expert in SME, functional specialists, and traditional recruitment team Headquartered at Bangalore, India, Klaus IT is guided with a strong leadership team to cater to staffing across Executive, Mid and Junior levels and handle services in the gamut of activities that we undertake. Recruitment team comes with an in depth expertise to handle any requirement that comes our way. Our customized and flexible staffing solution makes us a preferred vendor with most of our clients. Domain Specialization: IT, Embedded / Telecom/ Wireless/ Mobile/ Semiconductor/ Engineering/ Automotive/ Aerospace/ BFSI/ Retail/ Healthcare & IT Infrastructure and Testing.

No of positions:11 Location: Bangalore( Electronic city, Adugodi, Koramangala, Naganathapura,) Pune, Hyderabad, Coimbatore Job description:&nbsp;Objectives &nbsp;Verify and document the existence and location of assets: Ensure that all physical assets are located, assessed, and documented for their condition and exact location. &nbsp;Collaborate with Stakeholders: Work closely with associates or their designated Single Point of Contact (SPOC) to accurately verify and document asset details. &nbsp;Identify Discrepancies in Asset Tagging: Detect assets with missing, damaged, or incorrect labels or RFID tags and document any inconsistencies in the asset tags. &nbsp;Coordinate for Tag Replacements: Partner with the company’s project team to request and affix replacement RFID tags or labels in compliance with established guidelines. &nbsp;Document Non-Taggable Assets: For assets that cannot be tagged, secure confirmation via email from the responsible associate, officially documenting them as non-taggable. &nbsp;Update Assent Information in Real-Time: Ensure asset details are updated in real-time and obtain approval from the company's project team before making changes to Assent data. (Excel report) &nbsp;Provide Compliant Reports: Generate asset verification reports that align with standards and certification requirements. &nbsp;Physical Verification Verify the Existence and Location: Conduct a thorough check to confirm the presence, condition, and location of all physical assets (Taggable and Non-taggable). &nbsp;Identify and Address Labeling Issues: Locate any assets with missing, damaged, or incorrect asset labels or RFID tags. Request replacements as needed and apply new labels or tags in accordance with established guidelines. &nbsp;Handle Untaggable Assets: For assets that cannot be tagged, coordinate with the user or their Single Point of Contact (SPOC). Record and document their confirmation. &nbsp;Update Asset Data: Make necessary corrections to address any data mismatches in the Assent tool with the company's project team's approval. &nbsp;Document Discrepancies: Record any discrepancies found between physical assets and the Assent data and update the asset register accordingly. &nbsp;2.3 Data Collection and Reporting Collect and record detailed information for each asset, including asset ID, location and discrepancies. Provide daily and weekly progress reports. Compile a final report detailing findings, discrepancies, recommendations, and actions taken. &nbsp;2.4 Post-Verification Activities Update the Assent tool with verified and accurate asset data. Obtain approval from the Company's project team before making changes in Assent data. Provide a recommendation report for resolving discrepancies and improving asset management practices. Conduct a debriefing session with the Company's management team to discuss findings and recommendations. &nbsp;Required Skill Sets and Experience Personnel assigned to this project must possess: 1-2 years of experience in physical asset verification or a related field. Proficiency in asset management software (e.g., SAP, ASSENT (Asset Management software)). Experience with handheld readers and RFID technology. Strong analytical and problem-solving skills. High attention to detail. Good written and verbal communication skills. 2 Supervisors with exceptional analytical, communication and leadership skills.&nbsp;

<ul><li>Provide Level 1 Technical support (Voice Support) to customers through various channels such as phone, email, chat.</li><li>Identify and analyze technical issues reported by customers and troubleshoot problems to determine the root cause.</li><li>Work towards resolving technical issues by providing step-by-step instructions, guiding customers through solutions, or escalating complex issues to higher-level support teams.</li><li>Document and maintain records of customer interactions, technical issues, and solutions for future reference.</li><li>Stay updated on product or service features and updates to effectively assist customers and answer their queries.</li><li>Communicate technical information in a clear and understandable manner to customers with varying levels of technical expertise.</li><li>Collaborate with other departments, such as development or product teams, to provide feedback on recurring technical issues and contribute to continuous improvement.</li><li>Educate customers on the proper use of products or services to prevent future technical issues.</li><li>Collect and provide feedback from customers to help improve products, services, and support processes.</li><li>Stay adaptable and keep up to date with new technologies and changes in products or services.</li><li>Design and develop visually appealing, interactive dashboards and reports using Power BI’s features, like charts, maps, KPIs, and filters.</li><li>Apply design best practices to ensure reports are intuitive and align with the organization’s branding and objectives.&nbsp;</li></ul>&nbsp;Skills Required:<ul><li>Strong technical knowledge related to the Diesel products, various Diagnostic tools handling and services being supported.</li><li>Strong problem-solving skills to diagnose and resolve technical issues efficiently.</li><li>Ability to analyze problems, think critically, and develop effective solutions in short span.</li><li>Excellent communication skills to convey technical information to non-technical customers clearly.</li><li>Persistence and compassion when dealing with customers, especially those with limited technical knowledge.</li><li>Capability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.</li><li>A customer-centric approach with a focus on providing excellent service.</li><li>Ability to work collaboratively with other team members and departments.</li><li>Accurate and detailed documentation of customer interactions and issue resolutions.</li><li>Readiness to adapt to new technologies and procedures.</li><li>Efficiently manage time to meet service level agreements and customer expectations.</li></ul>

Job Description: &nbsp;1-2 years of experience in physical asset verification or a related field. Proficiency in asset management software (e.g., SAP, ASSENT (Asset Management software)). Experience with handheld readers and RFID technology. Strong analytical and problem-solving skills. High attention to detail. Good written and verbal communication skills. 2 Supervisors with exceptional analytical, communication and leadership skills. Physical Verification &nbsp;&nbsp;Verify the Existence and Location: Conduct a thorough check to confirm the presence, condition, and location of all physical assets (Taggable and Non-taggable). &nbsp;Identify and Address Labeling Issues: Locate any assets with missing, damaged, or incorrect asset labels or RFID tags. Request replacements as needed and apply new labels or tags in accordance with established guidelines. &nbsp;Handle Untaggable Assets: For assets that cannot be tagged, coordinate with the user or their Single Point of Contact (SPOC). Record and document their confirmation. &nbsp;Update Asset Data: Make necessary corrections to address any data mismatches in the Assent tool with the company's project team's approval. &nbsp;Document Discrepancies: Record any discrepancies found between physical assets and the Assent data and update the asset register accordingly. Data Collection and Reporting Collect and record detailed information for each asset, including asset ID, location and discrepancies. Provide daily and weekly progress reports. Compile a final report detailing findings, discrepancies, recommendations, and actions taken. &nbsp;&nbsp;Post-Verification Activities : Update the Assent tool with verified and accurate asset data. Obtain approval from the Company's project team before making changes in Assent data. Provide a recommendation report for resolving discrepancies and improving asset management practices. Conduct a debriefing session with the Company's management team to discuss findings and recommendations &nbsp;&nbsp;Deliverables Verification Plan and Schedule Daily and Weekly Progress Reports Discrepancy Report Final Verification Report Updated Asset Register Asset verification certificate &nbsp;&nbsp;Vendor Responsibilities Assign experienced personnel for verification activities before on boarding the resources. Utilize appropriate tools and technology. c. Maintain confidentiality and security of all accessed Company information. Adhere to the specified timeline and deliverables. Ensure consistency in assigned team members; resource swapping is not acceptable without prior written approval. Provide safety equipment, including safety shoes to all personnel. Comply with all safety protocols and procedures as specified by the Company. &nbsp;

<ul><li>Provide Level 1 Technical support (Voice Support) to customers through various channels such as phone, email, chat.</li><li>Identify and analyze technical issues reported by customers and troubleshoot problems to determine the root cause.</li><li>Work towards resolving technical issues by providing step-by-step instructions, guiding customers through solutions, or escalating complex issues to higher-level support teams.</li><li>Document and maintain records of customer interactions, technical issues, and solutions for future reference.</li><li>Stay updated on product or service features and updates to effectively assist customers and answer their queries.</li><li>Communicate technical information in a clear and understandable manner to customers with varying levels of technical expertise.</li><li>Collaborate with other departments, such as development or product teams, to provide feedback on recurring technical issues and contribute to continuous improvement.</li><li>Educate customers on the proper use of products or services to prevent future technical issues.</li><li>Collect and provide feedback from customers to help improve products, services, and support processes.</li><li>Stay adaptable and keep up to date with new technologies and changes in products or services.</li><li>Design and develop visually appealing, interactive dashboards and reports using Power BI’s features, like charts, maps, KPIs, and filters.</li><li>Apply design best practices to ensure reports are intuitive and align with the organization’s branding and objectives.&nbsp;</li></ul>&nbsp;Skills Required:<ul><li>Strong technical knowledge related to the Diesel products, various Diagnostic tools handling and services being supported.</li><li>Strong problem-solving skills to diagnose and resolve technical issues efficiently.</li><li>Ability to analyze problems, think critically, and develop effective solutions in short span.</li><li>Excellent communication skills to convey technical information to non-technical customers clearly.</li><li>Persistence and compassion when dealing with customers, especially those with limited technical knowledge.</li><li>Capability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.</li><li>A customer-centric approach with a focus on providing excellent service.</li><li>Ability to work collaboratively with other team members and departments.</li><li>Accurate and detailed documentation of customer interactions and issue resolutions.</li><li>Readiness to adapt to new technologies and procedures.</li><li>Efficiently manage time to meet service level agreements and customer expectations.</li></ul>Educational Requirement:<ul><li>A bachelor's degree in a relevant field such as Mechanical, Automobile, Electronics, or a related discipline with min 2 years experience.</li><li>Strong technical knowledge in Automotive and understanding of the products or services the company provides.</li><li>Proficiency in relevant technologies, tools, and software used in the industry.</li><li>Excellent communication skills, both verbal and written.&nbsp;</li></ul>Working hours:Requirement 1<ul><li>5 Days per week (Mon – Friday)</li><li>Timing 11.00 AM – 8.30 PM (Variable)</li></ul>

Mode of working – Hybrid Shift : 3PM – 12 AM (IST)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5PM – 2 AM (IST) Location –Hyderabad NP- Immediate to 10 days&nbsp; Key Responsibilities:&nbsp;Accounts Receivable , Reconciliation, Credit note , OTC ( Order to cash ) , AR Collection , Collection&nbsp;,Collection Department&nbsp;