Technical customer support engineer
Technical customer support engineer199
Applications
199
Applications
Bengaluru
Contract-To-Hire
Contract
Junior: 2 to 3 years
₹ 2L - ₹ 4L (Per Year)
Posted on Nov 21 2024
About the Job
Skills
Voice support
Customer support executive
BPO Voice
Voice process executive
BPO customer service
Technical voice process
International voice process
- Provide Level 1 Technical support (Voice Support) to customers through various channels such as phone, email, chat.
- Identify and analyze technical issues reported by customers and troubleshoot problems to determine the root cause.
- Work towards resolving technical issues by providing step-by-step instructions, guiding customers through solutions, or escalating complex issues to higher-level support teams.
- Document and maintain records of customer interactions, technical issues, and solutions for future reference.
- Stay updated on product or service features and updates to effectively assist customers and answer their queries.
- Communicate technical information in a clear and understandable manner to customers with varying levels of technical expertise.
- Collaborate with other departments, such as development or product teams, to provide feedback on recurring technical issues and contribute to continuous improvement.
- Educate customers on the proper use of products or services to prevent future technical issues.
- Collect and provide feedback from customers to help improve products, services, and support processes.
- Stay adaptable and keep up to date with new technologies and changes in products or services.
- Design and develop visually appealing, interactive dashboards and reports using Power BI’s features, like charts, maps, KPIs, and filters.
- Apply design best practices to ensure reports are intuitive and align with the organization’s branding and objectives.
Skills Required:
- Strong technical knowledge related to the Diesel products, various Diagnostic tools handling and services being supported.
- Strong problem-solving skills to diagnose and resolve technical issues efficiently.
- Ability to analyze problems, think critically, and develop effective solutions in short span.
- Excellent communication skills to convey technical information to non-technical customers clearly.
- Persistence and compassion when dealing with customers, especially those with limited technical knowledge.
- Capability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
- A customer-centric approach with a focus on providing excellent service.
- Ability to work collaboratively with other team members and departments.
- Accurate and detailed documentation of customer interactions and issue resolutions.
- Readiness to adapt to new technologies and procedures.
- Efficiently manage time to meet service level agreements and customer expectations.
About the company
Klaus IT Solutions Pvt Ltd is a 11-year-old Software Services company with a strong capability on Managed services in IT and Engineering, Staffing services on Contract and Contract to hire model, ODC and train and deploy model. We are close to 1200+ employees currently and support clients across PAN India Klaus strength lies in niche market specialists in latest Technologies in both IT and Enginee ...Show More
Klaus IT Solutions Pvt Ltd is a 11-year-old Software Services company with a strong capability on Managed services in IT and Engineering, Staffing services on Contract and Contract to hire model, ODC and train and deploy model. We are close to 1200+ employees currently and support clients across PAN India Klaus strength lies in niche market specialists in latest Technologies in both IT and Engineering and manages business with a team of Professionals, expert in SME, functional specialists, and traditional recruitment team Headquartered at Bangalore, India, Klaus IT is guided with a strong leadership team to cater to staffing across Executive, Mid and Junior levels and handle services in the gamut of activities that we undertake. Recruitment team comes with an in depth expertise to handle any requirement that comes our way. Our customized and flexible staffing solution makes us a preferred vendor with most of our clients. Domain Specialization: IT, Embedded / Telecom/ Wireless/ Mobile/ Semiconductor/ Engineering/ Automotive/ Aerospace/ BFSI/ Retail/ Healthcare & IT Infrastructure and Testing. ...Show Less
Industry
IT Services and IT Consul...
Company Size
1001-5000 Employees
Headquarter
Bangalore, Karnataka
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