Calsoft Labs - An Alten Group Company is a management consulting company based out of #196, Arekere Circle, Behind Reliance Mart, Bannerghatta Road, Bangalore, Germany.

Prefer Immediate Joiner Role Responsibilities:&nbsp; <ul><li>Managing production application support.</li><li>Working at level 2 giving expert support and information to the queries raised by the end user.</li><li>To understand the business process and provide consultation services.</li><li>Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.</li><li>Driving timely resolution of customer issues within the expected SLA.</li><li>Preparing and maintaining KEDB for all the known issues.</li><li>Coordination with L3 team/ Product team / Development team for the next level support, bug-fixes.</li><li>Drive and manage the 1st level support team for the issue resolution.</li><li>Involvement in UAT.</li><li>Responsible for Background job motoring/ SAP Idoc Monitoring/SAP queues monitoring.</li><li>Should be comfortable to work in 24/7 Environment. (Rotational 3 Shifts).</li></ul>&nbsp;&nbsp;Primary Skills&nbsp; <ul><li>Should have hands on experience in SAP EWM (Extended Warehouse Management).</li><li>Should have Strong knowledge in Warehousing &amp; Extended warehouse Processes and Logistic Execution.</li><li>Should have good knowledge on Master data customization of vendors, customers, materials, warehouse Bins and complete EWM structure.</li><li>Should have good understanding on SAP ECC and SAP EWM integration.</li><li>Good understanding on Handling Unit Management, RFID, Physical Inventory &amp; Shipping Receiving Services.</li><li>Should have strong knowledge on SAP Inbound Outbound Queues.</li><li>Should have knowledge on SAP MM-SD Modules.</li><li>Experienced in Post Implementation Production Support.</li><li>Prior background and experience in SAP MM and WM will be added advantage.</li></ul>&nbsp;Secondary Skills <ul><li>ITIL certification is preferred</li><li>Retail / Warehouse Management domain background would be highly preferred</li></ul>

Prefer Immediate Joiner Role Responsibilities: &nbsp;<ul><li>Managing production application support.</li><li>Working at level 2 giving expert support and information to the queries raised by the end user.</li><li>To understand the business process and provide consultation services.</li><li>Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.</li><li>Driving timely resolution of customer issues within the expected SLA.</li><li>Preparing and maintaining KEDB for all the known issues.</li><li>Coordination with L3 team/ Product team / Development team for the next level support, bug-fixes.</li><li>Drive and manage the 1st level support team for the issue resolution.</li><li>Involvement in UAT.</li><li>Responsible for Background job motoring/ SAP Idoc Monitoring/SAP queues monitoring. </li><li>Should be comfortable to work in 24/7 Environment. (Rotational 3 Shifts).</li></ul>&nbsp;&nbsp; Primary Skills &nbsp;<ul><li>Should have hands on experience in SAP EWM (Extended Warehouse Management).</li><li>Should have Strong knowledge in Warehousing &amp; Extended warehouse Processes and Logistic Execution.</li><li>Should have good knowledge on Master data customization of vendors, customers, materials, warehouse Bins and complete EWM structure.</li><li>Should have good understanding on SAP ECC and SAP EWM integration.</li><li>Good understanding on Handling Unit Management, RFID, Physical Inventory &amp; Shipping Receiving Services.</li><li>Should have strong knowledge on SAP Inbound Outbound Queues.</li><li>Should have knowledge on SAP MM-SD Modules.</li><li>Experienced in Post Implementation Production Support.</li><li>Prior background and experience in SAP MM and WM will be added advantage.</li></ul>&nbsp; Secondary Skills<ul><li> ITIL certification is preferred</li><li>Retail / Warehouse Management domain background would be highly preferred</li></ul>

Please find the below Job description for Technical Support Engineer.(&nbsp;1 year bond)Open position&nbsp;- 50 Shift&nbsp;Male-rotational shiftFemale-Day shift LocationGansoli, Navi Mumbai&nbsp;&nbsp;(Reliance&nbsp;corporate&nbsp;IT Park)&nbsp;Required Personal Skills <ul><li>Good communication skills (Fluent English)</li><li>Reliable, on-time, personable, and customer-focused</li><li>Comfortable working in rotational shift and Week days.</li></ul>&nbsp;Required Technical Skills: <ul><li>Attend calls from customers to understand their technical services related issues.</li><li>Use script to provide Information to customers regarding the support services.</li><li>Ask pertinent questions to understand the customer issues.</li><li>Record the customers issues in ITSM system.</li><li>Keep records of calls and record useful information</li><li>Take ownership of customer issues reported and see problems through to resolution</li><li>Research, diagnose, troubleshoot and identify solutions to resolve customer issues</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Provide prompt and accurate feedback to customers</li><li>Ensure proper recording and closure of all issues</li><li>Prepare accurate and timely reports</li></ul>Document knowledge in the form of knowledge base tech notes and articles Successful deployment <ul><li>Ability to diagnose and resolve basic technical issues</li><li>Good understanding of computer systems and other tech products</li><li>Customers seeking technical assistance over the phone or email.</li><li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>Experience providing application support</li><li>Good Understanding of networking technologies</li></ul>&nbsp;Education Qualification:-&nbsp;Graduation is Must (Like:- BCA/BCOM/BSC IT, BA)&nbsp;Pre-Requisites:-&nbsp;Own Laptop/Desktop and Broadband Network Connection

Please find the JD for L2 Engineer Tools&nbsp;&nbsp; <ul><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2-4 years of experience in server administration</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic knowledge of Linux/Unix/Cent OS/Windows Server OS</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic Knowledge of web proxy flow, Secure RSA, AAA, MS SharePoint</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong knowledge of network fundamentals</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good written and verbal communication skills</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have proven knowledge on Incident management and service request handling.</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge monitoring tool</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;L2 Troubleshooting skills on OS level</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Team player</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willing to work in 24*7 environment</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Candidate with CCNA/MCSE/Red Hat will be given preference</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Network security</li><li>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Firewall, proxy.&nbsp;&nbsp;</li></ul> Qualifications <ul><li>Bachelor's degree in engineering, computer science, or related field</li><li>2+ years' experience as System Administrator</li><li>System Engineer certification</li><li>Strong analytical skills</li></ul>

Please find the below Job description for Service Desk Engineer.&nbsp;Required Personal Skills<ul><li>Good communication skills</li><li>Reliable, on-time, personable, and customer-focused</li><li>Comfortable working in rotational shift and Weekdays.</li></ul>&nbsp;Required Technical Skills:<ul><li>Ability to diagnose and resolve basic technical issues</li><li>Good understanding of computer systems and other tech products</li><li>Customers seeking technical assistance over the phone or email.</li><li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>Experience providing application support</li><li>Good Understanding of networking technologies </li></ul>&nbsp;Education Qualification: -&nbsp;Graduation is Must (Like: - BCA/BCOM/BSC IT, BA)&nbsp;Pre-Requisites: -&nbsp;Own Laptop/Desktop and Broadband Network Connection

Calsoft Labs - An Alten Group Company

Sap EWM & MM consultant

SAP Support / Operations – Level 2 (EWM)

Technical Support Engineer

System Administrator

Service Desk Engineer