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Quality Auditor

Noida
Full-Time
Mid-Level: 4 to 6 years
4L - 6L (Per Year)
Posted on Jul 25 2023

About the Job

Skills

US sales
marketing campaigns
Calibration
Briefing Sessions
Dip Checks
Audits

Job Title: Quality Auditor


Requirements:

  1. Minimum 2 years of experience as a Quality Auditor in US sales or marketing campaigns.
  2. Proficient in US sales voice processes.
  3. Knowledge of Audits, Feedback, Calibration, Briefing Sessions, and Dip Checks.
  4. Familiarity with MS Office, Google Sheets, and other relevant tools.
  5. Strong written and verbal communication skills in English.
  6. Immediate availability to work from home.
  7. Possess relevant skills and interests.
  8. Comfortable with US Shifts (7:00 pm to 4:00 am IST).
  9. Candidates should be willing to work from the Noida office.


Benefits:

  • Competitive salary up to 6 LPA with incentives.
  • Notice period of 0-7 days.
  • Both side cab facility.
  • One-time meal provided.
  • Comfortable and supportive work environment.


Responsibilities:

  1. Support the operations team by timely reporting of task completions to stakeholders.
  2. Assist in data validation, tagging, and provide ad hoc support for various quality processes.
  3. Ensure tasks are completed with high accuracy and within specified deadlines.
  4. Collaborate with other auditors to meet project deadlines.
  5. Prepare daily activity reports for the Quality Manager.
  6. Follow standard operating procedures (SOPs) while tagging data.
  7. Demonstrate effective and prompt communication skills.
  8. Understand various text and call quality metrics.
  9. Help identify issues in call center processes.
  10. Utilize problem-solving skills to address deficiencies identified during audits.



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About the company

Zia Solutions is a boutique consultancy assisting organizations respond effectively to rapidly changing environments. Founded in 2020, We are a Leading recruitment firm to enable corporates with human capital needs. In a fast changing workforce demographic, we specialize across all major sectors and are well equipped to recruit the right resources for your organization. Through constant screening ...Show More

Industry

Staffing and Recruiting

Company Size

11-50 employees Employees

Headquarter

chennai, Tamilnadu

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