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Call Quality Analyst ( US sales voice Process)

Noida
Full-Time
Mid-Level: 4 to 6 years
3L - 6L (Per Year)
Posted on Jul 20 2023

About the Job

Skills

Audits
Feedback
Calibration
Briefing Session
Dip Check
excellent communication skill in English
US sales
US marketing campaigns.

Job Title: Call Quality Analyst  ( US Sales voice process)


Responsibilities:

  • Support operations team with timely task reporting
  • Validate and data tagging for quality processes
  • Ensure accuracy and meet deadlines
  • Collaborate with team members
  • Report to Quality Manager daily
  • Follow SOP for data tagging
  • Demonstrate effective communication skills
  • Understand call center quality metrics
  • Identify process issues and provide solutions

Requirements:

  • 2 years of QA experience in US sales/marketing
  • US sales voice process experience
  • Familiar with Audits, Feedback, Calibration, etc.
  • Proficient in MS Office, Google Sheets
  • Strong written and verbal English skills
  • Immediate work-from-home capability
  • Comfortable in US shifts
  • Willing to work from the office


Location: Noida

CTC: Up to 6 LPA + incentives

Shift Timing: 7:00 pm to 4:00 am IST

Facilities: Both side cab + 1-time meal provided

Apply urgently!


share cv to hr2@zia.ltd

About the company

Zia Solutions is a boutique consultancy assisting organizations respond effectively to rapidly changing environments. Founded in 2020, We are a Leading recruitment firm to enable corporates with human capital needs. In a fast changing workforce demographic, we specialize across all major sectors and are well equipped to recruit the right resources for your organization. Through constant screening ...Show More

Industry

Staffing and Recruiting

Company Size

11-50 employees Employees

Headquarter

chennai, Tamilnadu

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