Call Quality Analyst ( US sales voice Process)
Call Quality Analyst ( US sales voice Process) 114
Applications
114
Applications
Noida
Full-Time
Mid-Level: 4 to 6 years
₹ 3L - ₹ 6L (Per Year)
Posted on Jul 20 2023
About the Job
Skills
Audits
Feedback
Calibration
Briefing Session
Dip Check
excellent communication skill in English
US sales
US marketing campaigns.
Job Title: Call Quality Analyst ( US Sales voice process)
Responsibilities:
- Support operations team with timely task reporting
- Validate and data tagging for quality processes
- Ensure accuracy and meet deadlines
- Collaborate with team members
- Report to Quality Manager daily
- Follow SOP for data tagging
- Demonstrate effective communication skills
- Understand call center quality metrics
- Identify process issues and provide solutions
Requirements:
- 2 years of QA experience in US sales/marketing
- US sales voice process experience
- Familiar with Audits, Feedback, Calibration, etc.
- Proficient in MS Office, Google Sheets
- Strong written and verbal English skills
- Immediate work-from-home capability
- Comfortable in US shifts
- Willing to work from the office
Location: Noida
CTC: Up to 6 LPA + incentives
Shift Timing: 7:00 pm to 4:00 am IST
Facilities: Both side cab + 1-time meal provided
Apply urgently!
share cv to hr2@zia.ltd
About the company
Zia Solutions is a boutique consultancy assisting organizations respond effectively to rapidly changing environments. Founded in 2020, We are a Leading recruitment firm to enable corporates with human capital needs. In a fast changing workforce demographic, we specialize across all major sectors and are well equipped to recruit the right resources for your organization. Through constant screening ...Show More
Zia Solutions is a boutique consultancy assisting organizations respond effectively to rapidly changing environments. Founded in 2020, We are a Leading recruitment firm to enable corporates with human capital needs. In a fast changing workforce demographic, we specialize across all major sectors and are well equipped to recruit the right resources for your organization. Through constant screening and short- listing, we constantly build our pool of best-fit, ready-to-work candidates across all domains in IT, Non IT, ITes and Engineering & Technology. The company is led by seasoned professionals with decades of pan-industry experience at senior levels. Our team members are very young, energetic and talented and hence they work in such a way that they minimize the efforts of the clients and also ensure maximum satisfaction team clearly understands the requirements of our clients since our team members have good expertise and sound knowledge of their work. Our exposure in some of the best practices in MNC has enabled us to develop insights into end to end business solutions with our unique strategies. This facilitates us to deliver your business messages and goals. We recruit across various industry sectors for multinational corporations as well as leading Indian business housesOur achievements and work are built on this solid foundation that inspires action, teamwork and excellence. ...Show Less
Industry
Staffing and Recruiting
Company Size
11-50 employees Employees
Headquarter
chennai, Tamilnadu
Other open jobs from Zia Solutions