Qualifications and Skills

• Problem-solving abilities
• Empathy and patience
• Ability to handle difficult customers.
• Time management skills
• Attention to detail
• Conflict resolution skills
• Knowledge of product/service offerings
• 5days working & 2 offs
• Cab facility

Roles and Responsibilities

• 1. Provide exceptional customer service via phone, email, and chat channels.
• 2. Assist customers with product inquiries, service issues, and general support.
• 3. Resolve customer complaints and escalate issues when necessary.
• 4. Maintain a positive, empathetic, and professional attitude towards customers.
• 5. Keep accurate records of customer interactions and transactions.
• 6. Collaborate with team members to improve customer experience and service efficiency.