Qualifications and Skills

• Strong communication skills
• Effective problem-solving abilities
• Empathy and patience towards customers
• Active listening skills to understand customer needs
• Time management for efficient handling of tasks
• Conflict resolution skills
• Adaptability to handle diverse customer situations

Roles and Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Resolve customer inquiries and complaints with professionalism
• Maintain a positive, empathetic, and professional attitude towards customers
• Ensure customer satisfaction and loyalty through effective communication
• Manage time effectively to handle multiple customer interactions
• Graduate and Undergraduate both can apply