Company Overview

Zeekers Technology Solutions Private Limited (ZTS) is a research-intensive company specializing in providing economical IoT and AI-based solutions for the welding industry and smart mobility. With a focus on making welding safe and sustainable, ZTS develops advanced welding helmets and IoT devices integrated with welding analytics. As an innovative company, we are constantly pushing the boundaries of the industry and adopting robotics and autonomous technology into our products. We have a team of 2-10 employees and our headquarters is located in Coimbatore.

Job Overview

We are seeking a highly motivated individual to join our team as a Customer Support. As a Customer Support, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Coimbatore, Tamil Nadu, India.

Skills & Responsibilities

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email, and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.  Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi