Job Description:

1. Training new customer service team members

2. Using customer relationship management software (CRM) to document

customer interactions

3. Monitoring average call length and overall team volume

4. Listening to individual calls to ensure quality

5. Leading performance reviews for team members

6. Creating intervention and improvement plans for team members

7. Creating reports for the director of customer services.

8. Suggesting new procedures to improve customer service

9. Resolving escalated customer issues

10. Motivating customer service team to meet goals

11. SQL,Jasper Knowledge in any tool like tibco,ireports,basic erp knowledge.

Skills:

Communication skills,Industry knowledge,Computer skills,Time-management

skills Problem-solving skills,Adaptability,Training

skills,SQL Knowledge,Experience in Jasper report designing.

Experience: 2 to 5yrs

Salary: 20,000 per month

Location: Coimbatore

Job Type: Full-time