"Customer Support- Chat".

Location - Pune

Salary - 5 LPA( 30% hike including 10%variable)

Exp - 1+ years

Job Desrciption:

 ·    Be a team player

 ·    Be Disciplined and Punctual

 ·    Good communication skills

 ·    Handling Mobility queries over the Webchats and Emails

 ·    Handle Ordering, Billing, Provisioning, Cancellations,

General and admin related queries.

 ·    To ensure to achieve all service level agreement targets

such as NPS, productivity, AHT, Quality and FCR on Chats and Emails.

 ·    Basic knowledge of Email writing and Chat handling (CXX

skills.).

 ·    Ability and eagerness to learn different skills and

knowledge within Mobility team

 ·    Basic knowledge on Telecom Industry, Mobility, Broadband and

internet.

 ·    To ensure all the process KPIs are met for themselves and

influence the team towards the same

 ·    To act as the First level of contact for escalations raised

 ·    To suggest process improvement ideas and implement them

successfully

 ·    To suggest and implement innovative process improvement

ideas

 ·    To collaborate with other teams and engage in

cross-functional initiatives

 ·    To identify the process training needs of the team and raise

it to the Manager/trainer or arrange sessions to fill in the GAP

identified in terms of process

 ·    To effectively manage their leaves to ensure seamless

operation of the process

 ·    To act as Mentors for new joiners and existing colleagues in

the team

 ·    Willing to work in shifts and rotational Offs.