Role - Senior customer support executive

Location - HSR Layout, Bangalore

Mandatory Languages - English, Malayalam, Hindi

Work experience - Minimum 2-3 years

Salary range - 35-40k

Industry background - CS from Fintech/ credit companies would be preferred

Essential skillsets - Escalation handling, Credit recollection from problematic clients, strong stakeholder management, Strong analytical skills, Leadership and ownership

Key Responsibilities:

Escalation handling:

1- Resolve customer issues via phone, email, chat, or other communication channels promptly and professionally.

2- Outbound calls on collections, surveys and other required aspects and effectively tracking their closures.

2- Provide accurate and helpful information about our services, and policies.

3- Address customer complaints and concerns with empathy and problem-solving skills.

Business Knowledge:

1- Develop a deep understanding of our services and services to effectively assist customers.

2- Adapt quickly the changes in services, process

Reporting:

1- Create insightful reports and maintain cadence and sanity of daily reports