Job Overview: We are seeking a highly motivated and results-oriented Credit Collection Executive to join our dynamic team. The successful candidate will be responsible for managing and ensuring timely collection of outstanding debts from clients. This role requires excellent communication and negotiation skills, a strong understanding of financial principles, and the ability to build positive relationships with clients.

Key Responsibilities:

1. Debt Collection:

· Contacting clients with outstanding debts through various communication channels (phone calls, emails, letters) to facilitate timely payments.

· Implementing effective strategies to recover outstanding amounts while maintaining a professional and customer-centric approach.

2. Negotiation and Resolution:

· Negotiating payment plans and settlements with clients to reach mutually agreeable terms.

· Analyzing financial situations and providing solutions for clients facing difficulties in meeting their payment obligations.

3. Record Keeping:

· Maintaining accurate and up-to-date records of all interactions with clients, including payment agreements, promises to pay, and any other relevant information.

4. Communication:

· Collaborating with other departments, such as sales and customer service, to obtain necessary information for effective debt recovery.

· Providing regular updates to management on the status of outstanding debts and collections efforts.

5. Compliance:

· Ensuring compliance with all relevant regulations and company policies related to debt collection practices.

· Keeping abreast of changes in regulations affecting debt collection and implementing necessary adjustments to processes.

Qualifications:

· Should be fluent in Malayalam, English and Hindi

· Proven experience in credit collection or a related financial role.

· Strong knowledge of financial principles and debt collection practices.

· Excellent communication and negotiation skills.

· Ability to handle difficult conversations and remain calm under pressure.

· Detail-oriented with strong organizational skills.

· Familiarity with relevant legal and regulatory requirements.

Attributes:

· Results-driven with a focus on meeting and exceeding collection targets.

· Professional demeanor and strong interpersonal skills.

· Analytical mindset with the ability to assess financial situations and propose effective solutions.

· Adaptability to handle a diverse range of debtors and situations.