We are looking for an enthusiastic person with great communication skills (both verbal and written),

who is passionate about managing a large community of YourDOST customers and experts. The

person must be a good listener and sensitive at handling user’s/expert’s queries and providing them

with the best experience and resolution.

Responsibilities:

● Maintaining customer focus at all times and responding to customer enquiries over email,

phone and chat.

● Taking ownership of issues raised by users/ experts and working with cross functional teams

to investigate, escalate and resolve them at the earliest for customer delight.

● Maintaining knowledge of all existing and upcoming products/services of the company.

● Capturing customer feedback and channelizing to internal teams for appropriate action.

● Monitoring real time dashboards and coordinating with experts whenever required.

Requirement

● Excellent written and verbal communication skills (English).

● 0.5 - 2 years of experience in customer support roles.

● Good knowledge of MS office (MS Word, Excel).

● Willing to work in the rotational shift with weekdays as weekly off.