• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Planning the training and standardization of service delivery.
• Conducting quality assurance surveys with clients and collecting feedback from clients.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment in your team.
• Establishing a positive rapport with all clients and customers in person or via phone.

Candidate Qualifications/Requirement:

·        Both fresher’s and experience can apply.

·        High School Diploma/Any Graduation required.

·        Ability to multi-task and prioritize projects assigned.

·        Good Communication skills (verbal and written both).

·        Able to complete task with minimal supervision.

·        Good organization skills , time management skills and attention to details.

·        God knowledge of MS office suits, mail writing etiquettes and related software.

·        Good relationship building skills with clients.