JOB TITLE:

Customer Relationship Executive

Job Location: Bangalore.

Educational Qualification: - Diploma or Any Degree.

Experience: 2 – 3 years.

ABOUT COMPANY -

Nakoda Dairy Pvt Ltd.

NAKODA is one of the “reliable” suppliers of an entire range of speciality dairy ingredients, ethically sourced from domestic and international origins having applications in a wide range of industries.

.

Our product finds novel applications within the food industries like - Bakers, Milk Dairies, Manufacturers of Confectioners, Biscuit, Ice Cream, Sports & Nutritional Supplements, Pharma, Flavour & Seasonings and many more.

.

Given our Seven + decades of experience in the Dairy and allied industry, having Headquarters in Bangalore, we have a country wide establishment and network facilities, so sound that we are seamlessly able to serve our clients placed across the length and breadth of the country.

Job Description -

Key Responsibilities:

1.      Manage large amounts of incoming & outgoing phone calls.

2.      Identify and assess customers’ needs to achieve satisfaction.

3.      Build sustainable relationships and trust with customer accounts

through open and interactive communication.

4.      Provide accurate, valid and complete information.

5.      Handle customer complaints, provide appropriate solutions and

alternatives within the time limits follow up to ensure resolution.

6.      Keep records of customer interactions.

7.      Follow communication procedures, guidelines and policies.

Skills, Experience and Qualifications :

1.      Proven customer support experience or experience as a Client Service

Representative.

2.      Strong phone contact handling skills and active listening.

3.      Customer orientation and ability to adapt/respond to different types of

characters

4.      Excellent communication and presentation skills.

5.      Ability to multi-task, prioritize, and manage time effectively.

6.      Diploma/Any Degree.

7.      English and Hindi fluency mandatory.