Product Support Engineer - PSE:-

KRA’s for a Product Support Engineer:-

1.     Complaint Management - Allocation, maintaining data and managing TAT. 

2.     Root cause analysis in case of major/critical breakdowns.

3.     Assisting & advising mechanics in service complaints resolution in the field.

4.     Regular field visits to identify and resolve product related issues & sharing the field failure analysis report to head office.

5.     Act as a liaison between mechanics and R & D team and enable faster and more reliable communication and feedback.

6.     Ensuring the PM services are done timely in field & taking proactive measures/ actions to ensure to increase the uptime of vehicles.

7.     Execute and implement engineering changes, if any, as recommended by the R & D team on vehicles on field.

8.     Train and skill up mechanics on Product from time to time.

9.     Ensuring the optimum productivity of mechanics.