➢Ensuring that Health and Safety is the number one priority by complying with all safe work

practices, policies, and processes and acting in a safe manner at all times

➢ Provide exceptional customer service to all our employees and internal stakeholders who

call in, promptly addressing inquiries and resolving issues related to Benefits, Payroll &

other category of requests

➢ Liaise with colleagues and navigate cross-discipline escalations to provide timely resolutions

and support open communication amongst the organization

➢ Stay up-to-date with company policies, procedures, and legal requirements and always

ensure compliance

➢ Meet process SLAs/ metrics, productivity and quality targets within the established

timelines

➢ Raise process related issues/ concerns on time with process excellence and team lead

➢ Provide support in other HR Shared Services areas, such as benefits administration,

employee data management, and employee record keeping, as needed