Graduation

5-10 years experience in Customer Relations, business development etc.

excellent communication skills

Customer relationship managers are skilled communicators who promote brands by cultivating lasting relationships with key customers. They implement policies to retain customers, gain new ones and ensure their satisfaction with the organisation.

By providing a positive post-sale experience to customers, the customer relationship manager helps build trust in the organisation and ensures they continue to patronise the brand and bring more revenue. To do this effectively, the role of a customer relationship manager involves understanding and fulfilling the wants and needs of the target customers. The customer relationship manager also grows the organisation's customer base by identifying the right opportunities to draw new clients.