Position: Technical Support Executive

Location:Mohali

Shift: Night Shift (PST Timings)

Experience: 2-3 years

Notice Period: Immediate Joiner / 30-day notice period

Job Description: We are seeking a highly motivated Technical Support Executive with 2-3 years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.

Responsibilities:

● Provide technical support to customers via tickets, email, and Zoom meetings.

● Troubleshoot and resolve software related issues in a timely manner

● Log and track customer issues in a ticketing system

● Ensure customer satisfaction by following up on open issues and keeping customers informed of progress

● Collaborate with development and QA teams to resolve customer issues ● Continuously improve knowledge of the ERP software and stay current with industry developments Requirements:

● 2-3 years of experience in technical support for ERP software

● Strong problem-solving skills

● Excellent communication skills, both written and verbal

● Ability to work in a fast-paced environment and handle multiple tasks simultaneously

● Ability to work in a night shift

●If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.