Urgent Hire for Customer Support Executive 

Client : Teleperformance

Graduate only 

Min - 1 year experienced (in any domain) - Teaching , admin , backend etc

Decent communication skills in English and Hindi 

Salary : 18k TH - 23k CTC

VIRTUAL INTEVIEWS

Relocation Benefits available for Outstation candidates

Customer Support Executive Responsibilities:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• A bachelor’s degree in administration or a related field.
• A minimum of 1 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.