SKILLS REQUIRED:

 Knowledge of automotive systems & process

 Ability to maintain communication between the Body Shop Manager and the Parts staff

 Knowledge of approved and established procedures for conducting repairs

 Ability to stay current by reading shop manuals & technical bulletins and by attending

product training, etc.

 Knowledge of and ability to comply with quality control and inspection requirements in

Body Shop

 Ability to visually inspect damaged vehicle and prepare estimate accurately

 Ability to document and itemize repairs on estimate sheet

 Ability to estimate time or repair jobs for purposes of efficient scheduling

 Ability to reference p a r t s catalogues and manuals for determining costs of labour & spare parts

 Ability to review insurance company estimates for accuracy

 Knowledge of parts inventory and ability to order parts and materials not in inventory

POSITION SUMMARY

The Body Shop Advisor:

 Meets and establishes rapport with customers, justifies needed repairs and costs, and

follows up with customers to ensure their enthusiasm.

 Estimates damage to vehicles visually and is capable of dismantling portions of the damaged

vehicle as necessary to evaluate damage more accurately.

 Completes estimate sheets to document damage and repairs required and work/repair

orders to itemize parts and materials required.

 Calculates labour and painting costs to determine the total cost of repairs.

 Assigns repair orders to Body Shop team members based on the shop schedule and on the

availability and specialty of technicians.

 Evaluates the quality of repair jobs by Technicians and, if necessary, returns vehicles to the

Technicians for additional work if the repairs do not meet quality standards.

 Understands insurance company estimates of repairs and checks them for accuracy and

comprehensiveness.

 Completes the parts order sheet for all orders, investigates alternative sources for hard-to-

locate parts, and checks parts when delivered.

 Should be capable of working independently and managing his or her time and work flow.