Overview

The International BPO (UK & US Process) position is a vital role within our organization, responsible for delivering exceptional customer service and sales support to our international clients. The role plays a crucial part in ensuring customer satisfaction and maintaining strong business relationships.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat

• Provide prompt and accurate information to customers' questions and concerns

• Promote and upsell products or services to customers

• Conduct market research and identify potential sales opportunities

• Resolve customer complaints and issues in a professional manner

• Meet and exceed sales targets and KPIs

• Collaborate with team members to achieve team goals

• Document all customer interactions and transactions accurately

• Stay current with product knowledge and be able to articulate features and benefits to customers

• Adhere to all company policies and procedures

• Assist in training new team members as needed

• Adapt to different UK and US time zones as per business requirements

• Handle any other ad-hoc tasks as assigned

Required Qualifications

• Proven experience in a customer service or sales role

• Excellent communication skills in English, both verbal and written

• Ability to work in rotating shifts as per UK and US time zones

• Strong problem-solving skills and the ability to think on your feet

• Ability to multitask and handle multiple customer inquiries simultaneously

• Good understanding of UK and US culture and business practices

• Proficiency in using CRM software and other relevant tools

• High school diploma or equivalent; additional certifications are a plus

• Ability to work effectively in a fast-paced, dynamic environment

• Detail-oriented with strong organizational skills

• Positive and customer-focused attitude

• Proven track record of meeting and exceeding targets

• Ability to work well both independently and as part of a team

• Able to adapt to changing priorities and business needs

• Legal authorization to work in the UK and/or US as required