Must have CSA certification

Responsibilities:

·         Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape.

·         Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

·         Steer the team across ( ITSM , ITOM , IRM , ITBM ) to gain best from the implemented product suite

·         Demonstrate expertise in integrating and modernize systems using REST and SOAP based integration, scripted REST and SOAP API , Flow designer , Integration hub to create a robust and best in class servicenow implementation.

·         Create Best practice framework to support enhancement and custom applications development and migration

·         Service Portal design, often in support of custom applications

·         Support Virtual Agent and Mobile application development

·         Excellent knowledge of ServiceNow Best Practices

·         Develop methodologies for consistent development, improvement, and deployment of designed solutions.

Requirements:

·         8+ years of relevant experience with ServiceNow required

·         Expert in ITSM + atleast any one area from SPM , HRSD , GRC or CSM. ( Not all) + Knowledge of Integration Hub and exposure to App Engine Studio / custom apps.

·         Expert in Performance Analytics

·         At least 2 + main line certifications

·         3+ years’ experience with Java Script required

·         Through Understanding of ServiceNow Platform and its capabilities across ITX product suite including ( ITSM , ITOM , IRM )

·         Must have CSA and CIS-ITSM / CAD or equivalent

·         ServiceNow Solution Architect ( CTA or CMA ) preferred

·         Preferred Certifications in at-least 2 ( CIS – IRM, CIS – HRSD, CIS – CSM , CIS – SIR/ VR , CAD , CIS -ITOM)

·         Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.

·         ITIL Foundations certification preferred.

·         Bachelor’s degree or equivalent combination of education and experience.

·         Knowledge of LDAP/Active Directory.

·         Experience with HTML coding and Scripting required

·         Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

·         Ability and willingness to lead.

·         Self-starter and innovator.