Job Overview

The US Customer Care Executive is a full-time junior position based in Chandigarh, Panchkula, or Mohali. This role requires a minimum of 1 year and a maximum of 3 years of work experience. The ideal candidate will focus on providing excellent customer service to US-based clients, leveraging skills in US Logistics and Customer Service.

Title - US Process Associate

Location - Chandigarh IT Park

Shift - 5.5 days working, Rotational 9 hours shift + Cab Facility

Salary - Up to max 35K CTC + 4-5k Incentives

Qualifications and Skills

• Must have expertise in US Logistics (Mandatory skill) and US Customer Service (Mandatory skill) for efficient operations and customer satisfaction.
• Exemplary communication skills to handle customer queries and resolve issues effectively and professionally.
• Proficiency with CRM systems to manage customer interactions and streamline processes efficiently.
• Familiarity with UK Logistics, enhancing the ability to provide comprehensive support to clients.
• Skilled in multitasking and able to manage multiple customer issues simultaneously while maintaining quality service.
• Strong problem-solving skills to offer quick and efficient solutions to client issues.
• Ability to work proactively and independently in a fast-paced environment, adapting to new challenges and situations.

Roles and Responsibilities

• Provide excellent customer service and support to US-based clients, addressing their needs and queries effectively.
• Handle customer communications through various channels, ensuring timely and accurate responses.
• Utilize CRM systems to document client interactions, track issues, and follow up on outstanding requests.
• Collaborate with the logistics team to ensure smooth operations and resolve any logistical issues promptly.
• Work with a focus on client satisfaction, consistently exceeding customer expectations through dedicated service.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.
• Manage and escalate customer complaints when necessary, ensuring all issues are resolved to the client's satisfaction.
• Maintain updated knowledge about the company's products, services, and industry standards to provide accurate information to clients.

For more detaails contact Vaishali at 9467623088