Hiring for Luxurious Resort for Kasauli location

Job Title:- Hotel Reservation Coordinator (MALE)

Reports to:- Front Office Manager

Location - Kasauli, Himachal

Salary + Food and accommodation

Job Overview

We are seeking a Hotel Reservation Coordinator to join our dynamic team. This is a full-time, hybrid position with opportunities for remote work, based in location Kasauli.The ideal candidate will have between 1 to 3 years of relevant work experience and will be expected to operate at a junior level.

Qualifications and Skills

• Must have exceptional customer service skills to effectively communicate with guests and handle inquiries efficiently. (Mandatory skill)
• Experience in facilitating smooth hotel guest services to ensure a pleasant and personalized experience for each visitor. (Mandatory skill)
• Proficiency in managing hotel reservations, both online and offline, while maintaining accurate records. (Mandatory skill)
• Excellent communication skills to liaise between clients and hotel staff, ensuring all needs are understood and met.
• Strong time management abilities to handle multiple reservation requests and prioritize tasks effectively.
• Computer skills necessary for using reservation software, spreadsheets, and maintaining digital records.
• Ability to multitask in a fast-paced environment to accommodate diverse guest needs and requests.
• Understanding of the hospitality industry to fulfill guest requirements and maintain hotel standards.

Roles and Responsibilities

• Manage and coordinate all aspects of hotel reservations, including booking, cancellations, and updates.
• Communicate directly with guests to confirm bookings and provide information on hotel facilities and services.
• Collaborate with hotel staff to ensure the delivery of exceptional guest experiences and service quality.
• Handle guest inquiries and resolve any issues or complaints promptly and efficiently.
• Maintain accurate reservation records and facilitate seamless communication between guests and hotel departments.
• Assist in the development and refinement of reservation procedures to enhance efficiency and effectiveness.
• Provide administrative support such as data entry, report generation, and system updates as needed.

For more details please Call/Whatsapp Vaishali - 94676-23088