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Customer Care Executive

Chandigarh
Full-Time
Junior: 1 to 3 years
25K - 37K (Per Month)

About the Job

Skills

logistics
concentrix
teleperformance
mahindra
eclerx
taskus
alorica
calling

Title - Customer Care Executive

Location - Chandigarh IT Park

Shift - 5.5 days working, Rotational 9 hours shift + Cab Facility

Salary - Up to max 36K CTC + 5-6K monthly Incentives


Qualifications and Skills

  • 1 to 3 years of experience in a similar role
  • Strong communication skills, both verbal and written
  • Excellent problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Customer-focused mindset with a strong emphasis on customer satisfaction
  • Ability to handle multiple tasks and prioritize effectively
  • Proficiency in Microsoft Office
  • Experience with International process and inbound calling is preferred


Roles and Responsibilities

  • Handle customer service inquiries and provide support to clients
  • Respond to customer inquiries via phone and email
  • Assist customers in navigating the company's products or services
  • Resolve customer complaints or concerns with professionalism and empathy
  • Ensure timely and accurate documentation of customer interactions
  • Collaborate with cross-functional teams to address customer needs
  • Participate in training sessions to enhance product knowledge and customer service skills
  • Adhere to company policies and procedures
  • Achieve performance targets and KPIs
  • No Sales/ No Targets.


#TeamWOODS


NOTE : This is 100% office job with face to face interview. NO Exception.


Non-Local candidates are requested not to apply for the role.


For more details, please call/watsap - Arman - 9780-66-0606


About the company

Woodsforce solutions is an integrated recruitment firm. We are experts in acquiring right talent from the right source. We are professionals in terms of sourcing tactics, candidate assessment, and compliance and hiring standards. We are specialized in entry level, mid level and senior level hiring for the industries we cater to. We recruit globally with desperate needs and requirements. We h ...Show More

Industry

Staffing and Recruiting

Company Size

2-10 Employees

Headquarter

Chandigarh

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